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I've just updated a client's website. The menu is not responding on the client's iPhone... he says that "it just stays on the Home page." I do not own an iPhone, but the mobile menu works as it should on my Android Galaxy phone. Any ideas as to what might be causing the problem on an iPhone? And if so, what should I do so it will work properly? TIA!
Joy
https://jbwroughtiron.com.au
Can you give us a link to the site that is not working? Many of us have iPhones and we can verify and suggest next steps.
Thanks, Gary. That is the link to the site... https://jbwroughtiron.com.au. Like I said, it works for me on an Android... I'm not sure why it's not working for him...
I can confirm the menu links are not working on my iPhone. But the rest of the site looks clean, inviting and professional. Well done.
Acorn or some of the other more savvy members will probably have some idea why the menu is not working. Check back later. Sorry I cannot be of more help.
I can only confirm it's not working on my iphone either.
EDIT: I can also confirm that on my android tablet in mobile view it opens the dropdown menu but the links aren't working.
I suggest you refresh your android phones cache and see if you are still seeing it work.
Looking at it further the menu button appears to lead to /index_htm_files/33240.png which is your header image. Try putting this to the back.
https://www.jbwroughtiron.com.au/ind...iles/33240.png
Odd this would affect an iPhone but not an Android phone, Egg?
Hi Gary,
I edited my post above so we're cross posting.
I pointed out the following:
Quote:
EDIT: I can also confirm that on my android tablet in mobile view it opens the dropdown menu but the links aren't working.
Maybe we need to see the XAR/WEB file?
It behaves like this on Google Chrome for Windows too when the window is squeezed in to force the mobile view. Menu drops down but not response to clicking.Quote:
I can also confirm that on my android tablet in mobile view it opens the dropdown menu but the links aren't working.
Does it work on Chrome in preview?
You'll need to attach your xar or web file for us to look at it further Vortilon.
Working OK here now, Android and squeezed PC Chrome.
Menu links now working on my iPhone but I have to press and hold for a second.
I assume you mean on preview mode?Quote:
Working OK here now, Android and squeezed PC Chrome.
If that's the case I suspect it's corrupted on publish.
Try clearing you server directory and republish.
Works on my iPhone most times. Could your hamburger icon be to close to the top of the page? Also, perhaps try making your icon a bit bigger as well as the text in it.
Just a thought
Roly
Wrong person, Egg, I was just relaying that their mobile site is now working OK for me.Quote:
Originally Posted by Egg
Sorry, I've been MIA the last few days. My client has reported that the menu is still not working for him and others that have tested it. He stated, "The menu does create a drop-down list of pages when touched, but it won't navigate to the pages and always stays stuck on the home page." It seems that everyone is getting a different experience when interacting with the menu, so I'll try as Egg suggested by clearing my server directory and republishing. I've tried attaching the working file, but apparently, there is a 10 MB limit on the file size... my file size is 17 MB... any suggestions? I really appreciate all the responses.
you could try zipping it - the file size limit is the same for .ZIP so it depens how much it compresses....
You appear to have a panel that overlays most of the menu items in the hamburger drop-down.
If you are very careful and just on the right-most letter of each, they open their correct pages.
Note BLOG is not hidden so jumps to the page.
If your jump to BLOG all menu links then work.
Attachment 133910
Hope that helps.
Acorn
I tried zipping the file, but it only compressed by 1 MB. :(
I looked at the mobile menu and saw no overlapping... I turned on the wire-frame view and still, there is nothing there showing overlapping. :confused: I'm not sure how you're getting that result... the menu words are the top item in the top layer. (scratching my head...???)Quote:
Originally Posted by Acorn
Hi Egg, I tried clearing the server directory and republishing... how does it look for you now? Any difference?Quote:
Originally Posted by Egg Bramhill
it's nothing to do with wireframing. I used the CSS Debugger option in my browser (Vivaldi has it built in; others are probably an Add-On 'CSS Debugger').Quote:
Originally Posted by sorengen
It doesn't matter what you see, it is what you can click.
If you click an item and it just closes or if you click the right-most edge of the last letter and it does then you know there is someting in that vicinity.
If after you successfully click to another page and all works after that then the something may be a copy of the menu with the wrong link values on top of the proper one.
Without you design, i can only report outcomes.
Check you don't have a double hamburger.
Also if I am getting this on a PC then the iPhone part is a red herring.
Clone the design file to a different name.
Delete the content of the Main pages but not the menu.
Even delete some complete pages (Main & Variant).
We don't need every page, just index and a couple more...
...your republished site seems to be working correctly.
Now you need to advise your client to purge their browser cache (Ctrl+F5) and recheck.
Acorn
Another option we use on the Magix forum is upload that ZIP file to Google Drive (or any of the file-sharing services such as Dropbox) and post the link. You have to set the "sharing" to "anyone with the link".
When you/we have finished with the file, you delete it from the drive and it's gone forever.
Ahhh, well, if the republished site is working correctly then I guess there's nothing else I need to do. (Previously, even after clearing my browser cache, the site was working fine for me - desktop and Android phone... so I wasn't able to see any issues. I'm glad it is working now.) I will have my client check for themselves for their satisfaction. Thank you so much for taking the time to help. I really appreciate it! Thank you, Acorn.
Yes! Of course! I should have thought of that! I will remember that for the next time my file is too large to upload here. Thanks for the great suggestion, Vortilon.Quote:
Originally Posted by Vortilon
The thanks surely must be @Egg as he advised purging your server.Quote:
Originally Posted by sorengen
Acorn