Links not working on my newly updated website

Hello

I just updated my website (designed with web design premium) and while it displays perfectly when in preview, online none of the links work.
I'm thinking lack of server space could be the issue but I don't know how to access the server so I can delete the obsolete files (if any) which may be the problem.
I have filled out a ticket but my confidence in magix tech support is at a very low point (plus communicating with them is such a long drawn out process - carrier pigeon would be faster - and time is of the essence as I need this website to operate my piano teaching business). If anyone has knowledge of how to locate the magix server or ideas about what else could be the problem I would greatly appreciate it!

Thanks in advance,

David

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Originally Posted by pianomalous

Hello

I just updated my website (designed with web design premium) and while it displays perfectly when in preview, online none of the links work.
I'm thinking lack of server space could be the issue but I don't know how to access the server so I can delete the obsolete files (if any) which may be the problem.
I have filled out a ticket but my confidence in magix tech support is at a very low point (plus communicating with them is such a long drawn out process - carrier pigeon would be faster - and time is of the essence as I need this website to operate my piano teaching business). If anyone has knowledge of how to locate the magix server or ideas about what else could be the problem I would greatly appreciate it!

Thanks in advance,

David

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Hi David,

Assuming you are using Xara/Magix Hosting, then please log in your hosting account here: www.xara-online.com

If you forgot your login details, then the fastest way to contact Magix is to email: infoservice@magix.net

Matt
Xara

On a PC, try CTRL+F5 to force a clearing of the browsers cache.
If on mobile, go to the browsers settings > privacy and manually clear the cache.

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Originally Posted by MB365

Hi David,

Assuming you are using Xara/Magix Hosting, then please log in your hosting account here: www.xara-online.com

If you forgot your login details, then the fastest way to contact Magix is to email: infoservice@magix.net

Matt
Xara

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Thanks Matt
Yes, for this site I am using magix. My url is davidbstriar.magix.net
I logged in successfully and was greeted with the following incorrect message "You do not have any Xara Online products.
What would you like to do?" In fact I have web design premium with update service valid until 4/26/2024. I am at a loss. Every day that goes by without a solution costs me money I can ill afford to lose.
Still waiting to hear from tech support after being bounced from one place to another...

Thanks Matt
Yes, for this site I am using magix. My url is davidbstriar.magix.net
I logged in successfully and was greeted with the following incorrect message "You do not have any Xara Online products.
What would you like to do?" In fact I have web design premium with update service valid until 4/26/2024. I am at a loss. Every day that goes by without a solution costs me money I can ill afford to lose.
Still waiting to hear from tech support after being bounced from one place to another...

Thanks Chris - I will try that, I've accessed the site on 3 different computers with the same result but they were all mine so...

I checked your site > http://davidbstriar.magix.net/ and as you say the links do not work. It looks like the published site has been corrupted in some way - use F12 to inspect the site and you can see some of the issues. From the domain name, your original host looks to be Magix Online World and not Xara Hosting, though I am not familiar with the relationship between them.

Attachment 133833

You could try to republish your site to Magix Online World, but make sure fast publish is unchecked.

FYI this may be where you started the original journey > https://www.magix-online.com/uk/your...ices.5007.html

Longer-term TGers may be able to offer an insight here too.

Thank you Initiostar

I will try what you suggest - I republished it again but didn't check to see if the fast publish is unchecked and will do so tomorrow. Nobody seems to know who is responsible for tech support: I began this process by submitting a support request to magix who responded that Xara is handling all support requests "again". When I contacted Xara they said I should contact magix for tech support (but they have nevertheless been looking into it). In addition to them being unsure who's in charge of helping customers, with the time diff (am in US) the process is very drawn out which only makes it worse. If the issue isn't resolved soon I will rebuild the site with another program with another host (maybe Ionus where I have a different site) and eat the cost of the program and the hosting. The prospect of having to do that really sucks but what choice do I have?

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Originally Posted by pianomalous

Thank you Initiostar

I will try what you suggest - I republished it again but didn't check to see if the fast publish is unchecked and will do so tomorrow. Nobody seems to know who is responsible for tech support: I began this process by submitting a support request to magix who responded that Xara is handling all support requests "again". When I contacted Xara they said I should contact magix for tech support (but they have nevertheless been looking into it). In addition to them being unsure who's in charge of helping customers, with the time diff (am in US) the process is very drawn out which only makes it worse. If the issue isn't resolved soon I will rebuild the site with another program with another host (maybe Ionus where I have a different site) and eat the cost of the program and the hosting. The prospect of having to do that really sucks but what choice do I have?

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Hi Pianomalous. If your issue is hosting-related, then as advised, you will need to contact Magix. Also, I believe we have sent you multiple responses in the last 24 hours since your ticket submission and that we were able to publish the site in a test system with no issues for the file you sent us. We requested more information and received it, the team has continued to investigate. If you are not seeing our messages, then please DM me.

Matt

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Originally Posted by pianomalous

Thank you Initiostar

I will try what you suggest - I republished it again but didn't check to see if the fast publish is unchecked and will do so tomorrow. Nobody seems to know who is responsible for tech support: I began this process by submitting a support request to magix who responded that Xara is handling all support requests "again". When I contacted Xara they said I should contact magix for tech support (but they have nevertheless been looking into it). In addition to them being unsure who's in charge of helping customers, with the time diff (am in US) the process is very drawn out which only makes it worse. If the issue isn't resolved soon I will rebuild the site with another program with another host (maybe Ionus where I have a different site) and eat the cost of the program and the hosting. The prospect of having to do that really sucks but what choice do I have?

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David, your URL davidbstriar.magix.net, so clearly hosting support falls to Magix. Magix cannot fob you off as you are publishing a Xara design. I do not think it is a hosting issue or a Xara product issue; somewhere along the publish route things have failed to upload.

As to what you have published:

• You have chosen a Supersite (Export > Transition > Instant or similar) for no meaningful reason. Republish as Website, ensuring you do have Options > Document type set for Web document.
• A large number of support files are missing: roe.js, replaceMobileFonts.js, prs4.js, jquery.js, ani.css, mediaelement-and-player.min.js, mediaelement player.css, XaraWDGeneratedHTMLfont1.woff.
  
  • Without these, you site will fail to deliver.
  
  
• Since opening your site, I have been alerted to 1,739 messages, all mostly errors.
  
  • You invoke 5 JavaScript files seven times.
  
  
• Other than the index page you have 27 other pages, all with nothing in them.

I think you may have a major undertaking here to publish everything properly. I think thenyou need to redesign the site afresh.

• My first knee jerk is to abandon Magix.
  
  • You need a cheap SSL hosting provider: https://www.websitebuilderexpert.com/web-hosting/ssl/. I might pick a 3-year discount with inmotion. Best advice is shop around (free SSL, long period discounts, cPanel, bundled email, ...).

• Include a domain, it is your reputation and link to your livelihood: something like davidstriar.academy might have more punch that davidstriar.com.

• Rework the site to cover conventional web page delivery and a Variant.
  
  • You current design is somewhat dated.
  • Experience a few templates in https://xaratemplates.com/product-ca...ucation-books/ like https://xaratemplates.com/demo/web-t...late/index.htm.
  • Decide on a design and buy one and repurpose of build from ideas you liked.

I am no musician and you are no web designer (or have no inclination for such). You should therefore come back with what you can visualise. I am sure the TGers will be more than happy to help you.

Acorn

Thank you Initiostar - your suggestion (repeated shortly after by xara support) to uncheck fast publish worked. I appreciate your taking the time to offer advice.

Thanks all for the help. Problem has been mostly solved re unchecking fast publish. I appreciate your taking the time to offer advice.

Thanks Matt. The issue has been mostly resolved via xara support (I did contact magix first and they did indeed "fob me off" to xara but xara came through. The site is slow to load but once up works perfectly.

Thanks Acorn. as mentioned the site is working now that I have unchecked fast publish. Still slow to load but perfect once it gets there. Lots of good advice from you and I may be in touch for professional services down the line.

Actually, just found that it loads super quick on chrome but not safari even tho I cleared the cache...

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Originally Posted by pianomalous

Thank you Initiostar - your suggestion (repeated shortly after by Xara support) to uncheck fast publish worked. I appreciate your taking the time to offer advice.

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Longer-term I would, as Acorn suggested, look to move your website to a hosting provider that supports SSL (where the http://domain_name becomes https://domain-name). You have ( I think you said) another website with IONOS (which is also my host provider); this could be a future option that includes SSL - my websites are hosted with IONOS without any issues.

You would need to choose a new domain name (as Acorn suggested), register it with IONOS and publish your website to its new home. You would also create a permanent redirect from the Magix domain name to the new domain name to ensure all visitors are auto-redirected to your new host.

You could also consider upgrading to the latest version of Web Designer Plus https://www.xara.com/welcome/ which is direct from Xara.

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Originally Posted by Initiostar

Longer-term I would, as Acorn suggested, look to move your website to a hosting provider that supports SSL (where the http://domain_name becomes https://domain-name). You have ( I think you said) another website with IONOS (which is also my host provider); this could be a future option that includes SSL - my websites are hosted with IONOS without any issues.

You would need to choose a new domain name (as Acorn suggested), register it with IONOS and publish your website to its new home. You would also create a permanent redirect from the Magix domain name to the new domain name to ensure all visitors are auto-redirected to your new host.

You could also consider upgrading to the latest version of Web Designer Plus https://www.xara.com/welcome/ which is direct from Xara.

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I appreciate the advice! I like Ionos in part because their tech support is available 24/7 by phone so will probably go with them. Other than the different spelling, I don't know what SSL means in a practical sense but will look it up because you experts keep mentioning it!

Hi David. Glad you solved most of your problems. Viewing on an iPad I can’t get your videos on the opening page to work. I’ll clear my cache and see if I can get them working.
- Bill

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Originally Posted by bwood

Hi David. Glad you solved most of your problems. Viewing on an iPad I can’t get your videos on the opening page to work. I’ll clear my cache and see if I can get them working.
- Bill

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Oh thanks Bill. I am able to see all but it takes so long to load I'm afraid people will give up...

Hi Acorn

wondering if you can give me an estimate on cleaning up the back end of the site and making sure it functions properly - it seems to be working pretty well now that I deselected fast publish except for the slow initial load time.
Thanks, David (pianomalous)

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Originally Posted by pianomalous

Hi Acorn

wondering if you can give me an estimate on cleaning up the back end of the site and making sure it functions properly - it seems to be working pretty well now that I deselected fast publish except for the slow initial load time.
Thanks, David (pianomalous)

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David, I have emailed you.

Acorn