Multiple layers added from one click

(PGD365/Win10)

This keeps happening after my laptop is awaken from hibernation.

A varying number of extra layers are added following a single click to the 'add layer' button in the Page & Layer gallery.

In the attached screenshot example an extra 21 layers were added. Normally it's about 4. It's a royal pain in the derrière because although you can undo, you can only undo one layer at a time. Obviously the work around is to close PGD between sessions, but...

Attachment 118456

first thing I would do is try another mouse [even if you are not experiencing issues elsewhere] - the list of things that can go a bit skewy when returning from hibernation is long, and the causes could be anything from BIOS bugs to out of date drivers....

Thanks handrawn for advice. I'll investigate a bit further.

Mine does it even out of Hibernation, it is always crazy lol. Leads to crashes and ruins my work flow :(

Thank you Behzad for confirming after all this time it’s not just me this happens to. Fingers crossed the latest update fixes this highly annoying bug.

Thanks Jonopen , I love your avatar.

yes welcome to the club behzad, though you'd probably rather not be in it :)

for me it only happens with the cintiq pen.... as in other thread

I love the club :) as long as you and others are in it :P

Are you still getting this problem and if so do you have a reproducible case we could look at? Are you also saying that closing / re-opening PGD fixes the issue (which I suppose makes it harder to send files..)

Thanks
Rob

Rob yes it still happens. I have two different wacom tablets and they both do this only when hitting new layer button.

I remember this happening in w10 and not 7

Marc

Yes win 10

Rob here is a link that showcases this wonderful feature LOL, eventually system can crash LOL, so annoying.

https://s.nimbusweb.me/share/2634053...21551903142173

Rob

all I have to do for this to occur is to open a new document in xara and click on the new layer button with the cintiq pen [cintiq pro 24 / pro pen 2] - does not happen with mouse

the multiple layers are still there when I reopen the xar file, but with xdpx15.1 at least the gallery has sometimes upinned itself and sometimes as a result it floats

here is a file:

Attachment 123648

Quote:

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Originally Posted by Rob-Xar

Are you still getting this problem and if so do you have a reproducible case we could look at? Are you also saying that closing / re-opening PGD fixes the issue (which I suppose makes it harder to send files..)

Thanks
Rob

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Thanks for looking into this. I've just updated to Xara Photo & Graphic Designer 16.1.0.56164 DL x64 Feb 14 2019 and still have the problem. Closing and reopening does not fix the issue.

For me the steps to reproduce the problem are:

1. open a new or existing document
2. click the add new layers button in the Page and Layer gallery with a Wacom graphics tablet pen

I've attached a quick video clip whilst using v16.1
Attachment 123649

Working on the theory that too much info is better than too little.

2 different models of Huion tablets both create layers without issue, H610 Pro and Q11K.

I think we determined earlier that it was a conflict between wacom drivers and xara, in a win 10 environment... but all info welcome :)

Ah thanks Jonopen, yea I can replicate with the Wacom tablet here. Will log for the developers.

Thanks
Rob

Quote:

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Originally Posted by handrawn

I think we determined earlier that it was a conflict between wacom drivers and xara, in a win 10 environment... but all info welcome :)

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I was just trying to narrow the field. Only Wacom was mentioned, but that may be because only Wacom's were reported...who knows? I have to do diagnostics a lot and always appreciate info. You shouldn't hang someone without hearing all the evidence, relevant or not.:-O

Thanks Rob, much appreciated.

Quote:

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Originally Posted by Chris M

I was just trying to narrow the field. Only Wacom was mentioned, but that may be because only Wacom's were reported...who knows? I have to do diagnostics a lot and always appreciate info. You shouldn't hang someone without hearing all the evidence, relevant or not.:-O

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in what way was what I said not in itself additional information? where did I say that your input was not welcome? did i not say it was?

thanks Rob

After the latest March update the problem remains the same. Xara please do not over look this one.

https://s.nimbusweb.me/share/2634053...21551903142173

Hi Rob

I've just updated to a Wacom Cintiq 16 (DTK1660) with Wacom driver driver v 6.3.40.2 and still experience this problem!!!

Attachment 127748

congrats on getting the cintiq jono :cool:

Quote:

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Originally Posted by handrawn

congrats on getting the cintiq jono :cool:

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Thanks hd. I've had it for about a week now and wish I had got one years ago! I’d never actually used one before and didn’t realise just how much easier (natural/fluid) the whole drawing experience is over using an intuos.

I'm just experimenting and setting up some on-screen controls for PGD at the moment. As far as I can see there's no option to set a keyboard shortcut to add a new layer. It seems to me though, that right-clicking and selecting 'new layer' works ok - just pressing the 'add new layer' button causes the multiple copies of layers. It's like the on-screen button sticks down for a moment. I wonder if Xara could use or compare the code from the right click action for the add new button?

i dont use cintiq on xara anymore I have moved on - but as a drawing experience there is no other :)

Hi Rob/Xara

Did the development team ever get anywhere with this issue?

I've just tested Xara Designer Pro+ [Demo Mode] 20.8.0.61047 SL x64 Jan 29 2021 and Wacom driver v6.3.42.2 and still get the multiple layers being added.

Sometimes if I press the New Layer button three or four times the layer numbering goes out of sequence and it stops adding new layers with the following error message. Other times it really get on a roll and adds maybe an extra hundred layers!

Attachment 129099

Attachment 129100