Nagging message about upgrade

Photo & Graphics Designer is pestering me with a model message saying the support has expired in September and that I can upgrade every time I start. It's very irritating.

I've written to Xara support twice, using their support form, to request help to remove the nagging message, but they never respond. I don't get a confirmation of the requests either. Thus I have 2 questions:

1 - Do Xara ever respond to support requests?
2 - Does anybody know any way of removing the nagging message?

Edit: I realize now that this message might be better suited for the "Dear Xara" sub forum, and unfortunately, I can't find a way to delete this thread. If a mod can move this thread there, that would be good.

Quote:

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Originally Posted by DrJustice

Photo & Graphics Designer is pestering me with a model message saying the support has expired in September and that I can upgrade every time I start. It's very irritating.

I've written to Xara support twice, using their support form, to request help to remove the nagging message, but they never respond. I don't get a confirmation of the requests either. Thus I have 2 questions:

1 - Do Xara ever respond to support requests?
2 - Does anybody know any way of removing the nagging message?

Edit: I realize now that this message might be better suited for the "Dear Xara" sub forum, and unfortunately, I can't find a way to delete this thread. If a mod can move this thread there, that would be good.

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Hi. The message you are referring to is from Magix and it relates to your Magix Update Service expiring. Please contact Magix directly about the possibility of turning it off. Because the Update Service is a Magix program and system, it is not in the control of Xara.

Note: Magix and Xara are different companies and Magix sold Xara software under its brand name. As of July, Magix is no longer selling Xara products so upgrades are direct through Xara. More information.

If you are contacting Xara through the chat at www.xara.com or through email at www.xara.com/contact-us, then every submission is responded to.

Kind regards,
Matt from Xara

Quote:

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Originally Posted by DrJustice

I realize now that this message might be better suited for the "Dear Xara" sub forum, and unfortunately, I can't find a way to delete this thread. If a mod can move this thread there, that would be good.

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Welcome to TalkGraphics. Actually, DrJustice, where you raised the Thread is a good place as any as probably more will read it where it is.

We do have other Threads about the Magix Nags and you can try Using the Search button (top-right) of page with 'nag' in the box; there are many types of Magix Nags so you might want to try a number of the solutions. The more drastic ones cut off any web contact with Magix but as it is not upgrading any Xara stuff, it will not be an issue.
If confused, include a screenshot of your Nag so we can point you in the right direction.

Acorn

Quote:

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Originally Posted by MB365

Hi. The message you are referring to is from Magix and it relates to your Magix Update Service expiring. Please contact Magix directly about the possibility of turning it off. Because the Update Service is a Magix program and system, it is not in the control of Xara.

Note: Magix and Xara are different companies and Magix sold Xara software under its brand name. As of July, Magix is no longer selling Xara products so upgrades are direct through Xara. More information.

If you are contacting Xara through the chat at www.xara.com or through email at www.xara.com/contact-us, then every submission is responded to.

Kind regards,
Matt from Xara

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Hi Matt!

I've used the Xara contact form twice in the last couple of weeks without any confirmation or response. I'll try the magix e-mail next time. Thank you for the information ��

Quote:

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Originally Posted by Acorn

Welcome to TalkGraphics. Actually, DrJustice, where you raised the Thread is a good place as any as probably more will read it where it is.

We do have other Threads about the Magix Nags and you can try Using the Search button (top-right) of page with 'nag' in the box; there are many types of Magix Nags so you might want to try a number of the solutions. The more drastic ones cut off any web contact with Magix but as it is not upgrading any Xara stuff, it will not be an issue.
If confused, include a screenshot of your Nag so we can point you in the right direction.

Acorn

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Hi Acorn!

Thanks for the info. No match on 'nag', but 'nagging' returns many threads. I'll be reading those and hopefully find a solution.

BTW, I'm guessing that "Acorn" refers to the computers I grew up with. When RISC OS came about I became an Artworks user (the origin of Xara). There are many fond memories from those days! :D

Edit: Fixed! The solution was to block the exe from outbound network connections - all info needed is in this thread:
https://www.talkgraphics.com/showthr...-Service-popup


Thanks again to both of you - that was very expedient help.

Merry Christmas everybody!

Quote:

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Originally Posted by DrJustice

Hi Matt!

I've used the Xara contact form twice in the last couple of weeks without any confirmation or response. I'll try the magix e-mail next time. Thank you for the information ��

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Please send us a chat at www.xara.com and let us know the email that was used on the contact form. We pride ourselves on being responsive, it concerns me that your emails have not been responded to. (or they went into spam).

I can only find the support form as a contact point on www.xara.com. I've filled it in though, and hopefully you'll be seeing the message.

Quote:

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Originally Posted by DrJustice

I can only find the support form as a contact point on www.xara.com. I've filled it in though, and hopefully you'll be seeing the message.

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DrJ, like me, you probably have a Pop-up Blocker in play in your browser. I use uBlock Origin and I switch to a browser with no blocker to get to the Chat bubble.

Acorn

Quote:

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Originally Posted by DrJustice

BTW, I'm guessing that "Acorn" refers to the computers I grew up with. When RISC OS came about I became an Artworks user (the origin of Xara). There are many fond memories from those days! :D

Edit: Fixed! The solution was to block the exe from outbound network connections - all info needed is in this thread:
https://www.talkgraphics.com/showthr...-Service-popup

---

DrJ, you're 100% on the button. We must have followed the same trajectory. I go back further that the Electron (Plus 1 + ROM pack from Computer Concepts (a.k.a. Xara) like Wordwise Plus) and the Atom. My first computer was an Exidy Sorcerer that ended up controlling the dinosaur animatronics in the Natural History Museum. I think it has an empty plinth awaiting me. The computer was particularly successful in The Netherlands and could be viewed as the precursor to the BBC Micro.

Acorn

if you scroll right down and click help - then select one of the options [don't think it matters which one] then you will see the chat on the screen bottom right - this works for me and I have an add blocker

it does - choose xara cloud

Quote:

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Originally Posted by Acorn

DrJ, you're 100% on the button. We must have followed the same trajectory. I go back further that the Electron (Plus 1 + ROM pack from Computer Concepts (a.k.a. Xara) like Wordwise Plus) and the Atom. My first computer was an Exidy Sorcerer that ended up controlling the dinosaur animatronics in the Natural History Museum. I think it has an empty plinth awaiting me. The computer was particularly successful in The Netherlands and could be viewed as the precursor to the BBC Micro.

Acorn

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My first computer was an Atom, followed by a BBC, and eventually a few Archimedes and Risc PC. My top "what if" scenario is "What would have become of Acorn Computers if they still were around". At least, Sophie and Steve made the biggest impression in the world of microprocessors with the ARM. I think I have 50+ ARMs in various devices - there are lots of them inside synthesizers in particular, and of course, just about every mobile device.

I love the dinosaur animatronics story! :-D

Ahem, getting off topic here, sorry...

Quote:

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Originally Posted by Acorn

DrJ, like me, you probably have a Pop-up Blocker in play in your browser. I use uBlock Origin and I switch to a browser with no blocker to get to the Chat bubble.

Acorn

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That's right, I use uBlock Origin. Thanks for the tip!

Unfortunately the chat says "That email doesn't look quite right", which is wrong. Bit of a catch 22 there then...

@MB365 : my non-accepted address in the chat is formatted as "x.y@gmail.com".

Quote:

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Originally Posted by handrawn

if you scroll right down and click help - then select one of the options [don't think it matters which one] then you will see the chat on the screen bottom right - this works for me and I have an add blocker it does - choose xara cloud

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Thank you, @handrawn.

I tried that path and find if you use this link, https://docs.xara.com/en/, you end up in the same place.
This is a big help so I've added it to my TG Signature.

Acorn

sure - who these days, with any nous, does not have a blocker ...

Quote:

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Originally Posted by DrJustice

I can only find the support form as a contact point on www.xara.com. I've filled it in though, and hopefully you'll be seeing the message.

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We received your note and have responded. In addition, it gave me the opprtunity to look up your other emails. We've responded multiple times to all of them. I believe that our responses are going into your Gmail spam or into one of the other Gmail inbox filters that you do not see/check.

Best,
Matt

Quote:

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Originally Posted by MB365

We received your note and have responded. In addition, it gave me the opprtunity to look up your other emails. We've responded multiple times to all of them. I believe that our responses are going into your Gmail spam or into one of the other Gmail inbox filters that you do not see/check.

Best,
Matt

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My previous posting is awaiting moderation (new users allowed max 3 postings before moderation?), so I don't know when you'll be reading this. AS we both know, I got the chat going, so that's good.

There's nothing in the spam folder, I have no filters or anything like that. Should there have been an automatic confirmation mail for the form submission?

Edit: OK, this posting went straight through, the previous one is nowhere to be seen... @Acorn ?

Quote:

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Originally Posted by DrJustice

My previous posting is awaiting moderation.
Edit: OK, this posting went straight through, the previous one is nowhere to be seen... @Acorn ?

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There's no 3-Post rule. Nothing's showing that it arrived.

Post away.

Acorn

Quote:

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Originally Posted by Acorn

There's no 3-Post rule. Nothing's showing that it arrived.

Post away.

Acorn

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Hmm... The forum SW said that it was held for moderation.

Anyway, I often type postings offline in a huge file I have, so here it is in all its off-topicness (just removed some details re. communicating with Matt, which has been resolved):

Quote:

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Originally Posted by Acorn

DrJ, you're 100% on the button. We must have followed the same trajectory. I go back further that the Electron (Plus 1 + ROM pack from Computer Concepts (a.k.a. Xara) like Wordwise Plus) and the Atom. My first computer was an Exidy Sorcerer that ended up controlling the dinosaur animatronics in the Natural History Museum. I think it has an empty plinth awaiting me. The computer was particularly successful in The Netherlands and could be viewed as the precursor to the BBC Micro.

Acorn

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My first computer was an Atom, followed by a BBC, and eventually a few Archimedes and Risc PC. My top "what if" scenario is "What would have become of Acorn Computers if they still were around". At least, Sophie and Steve made the biggest impression in the world of microprocessors with the ARM. I think I have 50+ ARMs in various devices - there are lots of them inside synthesizers in particular, and of course, just about every mobile device.

I love the dinosaur animatronics story! :-D

Ahem, getting off topic here, sorry...

Quote:

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Originally Posted by handrawn

DrJ, like me, you probably have a Pop-up Blocker in play in your browser. I use uBlock Origin and I switch to a browser with no blocker to get to the Chat bubble.

Acorn

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That's right, I use uBlock Origin. Thanks for the tip!