Slow Web Publishing & Viewing

We recently began resurrecting our personal website www.RotorWayFun.com which we was hosted with another hosting provider and our company site is still hosted there www.PhoenixGlass.biz. The first problem is when we go to publish the site it takes about an hour and fifteen minutes each time whether we make 1 change or 50 it seems to upload everything with the upload only changes checked. We have only begun on the site rewriting it from scratch and most of the pages only have nav bars and headings at this point. The second problem is the slow loading of the pages up on the web which if you go see our company page the pages load instantly like our personal page used to but now it loads slowly. Is this because the server is over seas or are we doing something wrong? Don't want to get this site all done and then someone say well you shouldn't have done this or that. Emailing support takes days and hopefully someone on here can help. Thanks.

Welcome to TalkGraphics Donna

I have moved this to the Web Design Chat forum.

This does not sound right. Have you tried publishing the site to a folder on your desktop and then using something like FileZilla to upload the pages and folders to your server? If you do this and the site still takes a long time to upload then it might be your own internet connection speed, or it might just be a problem with your web host.

You can test your connection upload and download speed here http://www.speedtest.net/ What speed do you get?

Our speed is fine, everything else loads great. Any idea why it uploads everything every time when we have the box checked to just upload changed items?

It does not upload everything even though it appears to be doing so. Xara does check each object to see if it has changed.

But my other question is does the site load slowly with Filezilla?

Your profile shows Designer Pro 7. Is this correct?

I am not sure if Xara offered a free Xara.Hosting site with version 7, but if so, have you tried uploading to xara.hosting?

Your sites load very quickly Donna so it's not a download issue. So perhaps it's an upload problem. What is your upload speed?

We are using Xara Designer Pro X 15.1.0.53605 dl x64 May 3 2018.

We haven't tried any other method such as Filezilla, we have only published through the Xara program.

We have another Xara website at www.PhoenixGlass.biz that is very intense (63 pages and 2877 images). It is written and published in the same manner with the same Xara software over the years but hosted on a US webserver by Ipower that has no issues that we can complain about, when we view the pages they load instantly and publishing uploads changes and additions quickly.

We are thinking that the problems with the speed may be either the free hosting is throttled or limited or when we first started the site the software templates had the mobile version page included in it, which we deleted thinking that may be the problem but we didn't see a change. Maybe there is something in our Xara hosting index directory left over from that causing a problem. On the Ipower server we have the capability of viewing and editing on the hosting server but we have not found any thing like that on the Xara server.

As far as the viewing our speed is fine on everything else we view, seems the folks in Germany and now I see the chap above in England it loads fine for him too but they are a lot closer to the server than us, don't know that it matters. Here is a screenshot of what we see on our site at http://www.rotorwayfun.com/whats-new.htm

Hello again Donna. perhaps I looked at the wrong site. I've had a look again and it's as slow as treacle. Here's a video:

I believe the problem may lay in your menu's, the rest of the site loads well but it's the menu that's slowing it to a crawl.

However to check this out I'd need to see your web file, but not the whole site. Perhaps you could open your Xara site, open the page & layer gallery, right click over the index page icon and select copy page. Then create a new website, open the page & layer gallery and paste the page into this. Save & attached here.

Attachment 121848
Hopefully this is what you wanted to see? If not we will do it again. Thank you, thank you, thank you for helping.

Hi Donna,

No I meant your xar or web file, the one you get when you hit 'Save'. However I only require the index page as your website is fairly large & probably will be to large to attach to TG.

This thread might help re attaching xar/web files:

https://www.talkgraphics.com/showthr...812#post597812

Attachment 121854

Ok try this one. Thanks again.

Okay Donna, I've looked at your page and can't see any issue with the menus. So I published the page to my website and it loads fast as expected, so I expect it may have to do with the host (Magix?) or a corrupt file on the server.

Here's the page on my server. Does it load slowly?

LINK

Quote:

---

Originally Posted by Egg Bramhill

Here's the page on my server. Does it load slowly?

LINK

---

Egg, all but instant. Mega-mega-throttling from Magix?

Acorn

Thanks for the confirmation Acorn. Donna's buttons have the url's set to

Quote:

---

./index.htm

---

and similar

Quote:

---

./about-us.htm

---

I'm not sure what this form of url means. I know

Quote:

---

../index

---

links to the directory above but not sure what the single dot does. Any idea?

Thanks Egg,
It is almost instant on your server. We saw the picture download briefly and the rest was instant. We agree Acorn, it has to be something with Xara/Magix hosting. We have emailed them and after waiting days to a week each time here is what they said (this is in reverse order btw)

To: MAGIX support
As small as the majority of the images are to us that doesn’t add up, but on your advice we did change the image settings to all Xara to determine the images. On our PhoenixGlass.biz website we tried that and it seriously degraded all of the quality images and made little if any difference on the pages loading. The part that doesn’t make sense to us is that our phoenixglass.biz site xar file is 126,027 kb, there are 63 pages, the xar support folder is 1.74 GB with 2.877 images (nearest we can tell) and loads in an instant when we view the site.

As for uploading time we added a 109,715 kb mp4 screenshot video on the What’s New page of the RotorWayFun website at http://www.rotorwayfun.com/whats-new.htm for you to see what we see on our end. It took 2 hours and 51 minutes to upload. Also when we make a change or an addition to our PhoenixGlass.biz website it only exports the changes or additions and not the whole site. The RotorWayFun site exports everything each and every time even though we have it set to only export changes.

The RotorWayFun.com site started out with the mobile website design included in it which we deleted thinking it may be the problem but it made no difference. Is it possible that the website server still contains some of the mobile page files that may be causing the problem? On the Ipower hosting we had a control panel where we could access the folders and files of the website on the server. With your server we have not found any way to access our site for maintenance or statistics, etc. We’ve already put a lot of time and work into the RotorWayFun site and are afraid to go any further until we figure out what is going on.

We’re a mom and pop operation and not website professionals and we need all the help we can get. Thank you for your patience.

Donna

Sent from Mail for Windows 10

From: MAGIX Support
Sent: Friday, July 13, 2018 9:06 AM
To: PhoenixGlassInc@aol.com
Subject: Re: [Ticket#2018070517007023] Ihre Anfrage an den Kundendienst

Dear Phoenix,

Thank you for your message. I have checked your Helicopter site, and as long as the .xar file is only 13 MB big, the exported site is over 143 MB, and the support folder has over a thousand pictures in it (your pictures are doubled as each miniature and the 'clicked' photo). As each of those photos are not necessarily big in size (but in fact they are not optimized for website), it is still A LOT to process, and it seems that it's what takes the most time.

I would suggest reducing the amount of objects on your site and optimizing the remaining pictures size.

--
Best regards,
Rafal Zurawski

MAGIX Software GmbH
Postfach 500109
01067 Dresden - Germany

Managing Director: Klaus Schmidt, Jörg Stüber, Aishvarya Agarwal
Commercial Register: Berlin Charlottenburg, HRB 127205

http://www.magix.net

************************************************** ***************
* Please make sure to include your original correspondence and *
* leave the e-mail's subject line unchanged when replying. It's *
* necessary to properly assign your message and process it more *
* quickly and effectively. *
************************************************** ***************

07/12/2018 20:00 - Phoenix Glass Inc. wrote:
It has been sent. The last fellow when we had a question about the PhoenixGlass.biz site said he never got it, but it was there when I uploaded this one so you should have both now.


Sent from Mail for Windows 10

From: MAGIX Support
Sent: Thursday, July 12, 2018 5:29 AM
To: PhoenixGlassInc@aol.com
Subject: Re: [Ticket#2018070517007023] Ihre Anfrage an den Kundendienst

Dear Phoenix,

Thank you for your message. Could you send us your .web file so we could investigate what is wrong? Your site opens up for me without any issues or delays, so I don't know what might be the issue.

Please upload your file to: https://support2.magix.com/customer/...18070517007023

--
Best regards,
Rafal Zurawski

MAGIX Software GmbH
Postfach 500109
01067 Dresden - Germany

Managing Director: Klaus Schmidt, Jörg Stüber, Aishvarya Agarwal
Commercial Register: Berlin Charlottenburg, HRB 127205

http://www.magix.net

************************************************** ***************
* Please make sure to include your original correspondence and *
* leave the e-mail's subject line unchanged when replying. It's *
* necessary to properly assign your message and process it more *
* quickly and effectively. *
************************************************** ***************

07/05/2018 20:51 - PhoenixGlassInc@aol.com wrote:
[METADATA_START]
Interview: Do you wish to contact support for Online World?

[METADATA_END]
We recently resurrected an old website that we had http://www.RotorWayFun.com. We
transferred our domain to your hosting service. Currently we have 21 pages on the
site, which over half of these are blank other than the nav bar and the page
background. It takes an average of an hour and 10 minutes to publish the site
(whether we make 1 change or 100) and we have the fast upload enabled which is
supposed to only update the changes that we've made but it still publishes the
entire website every time.

When we view the site from a laptop, Ipad, or desktop at multiple locations (work,
home, cell service) the pages load extremely slow and in chunks. It doesn't make
a difference how the pages load (even the blank ones) no matter what we do. We
have another site that is larger http://www.PhoenixGlass.biz that is more intense on
another server that the pages come up instantly . Is the free hosting limited or
are the servers on the other side the world?

Please help
Clell & Donna Jenkins
http://www.rotorwayfun.com

Egg we have no clue what 1 dot or 2 means. We loaded originally from a Xara template then took the nav bars and the bottom bar from different templates. So when you said nav bar we thought that was probably it but it seems that it works great on yours and think our original thought and Acorn are right and the hosting is not good. We also found (making the file to post here) the Explore Web Space (WEBFTP) link button and tried that but after 52 minutes it was still said loading hourglassing with no data on the screen. If we can't even access the data it's no wonder it's so slow. Something sure ain't right!

Let's try tracking this further Donna. You haven't posted enough post at present to post a PM (Private Message). So to post your complete xar/web file you can do this via online services like Dropbox or Google Drive. So post your complete site to one of these and share the link.
We can then download the whole site via a .xar/.web file and compare.

Quote:

---

Originally Posted by Egg Bramhill

Thanks for the confirmation Acorn. Donna's buttons have the url's set to and similar I'm not sure what this form of url means. I know links to the directory above but not sure what the single dot does. Any idea?

---

Egg, you are right that starting with "../" moves one directory backwards and starts there. "./" is effectively a null operation; it means stay where you are in some operating systems. I would not use either in a URI.

Acorn

Another issue I have with your site in it's current state:

Once a bitmap image is loaded from the host server it is included within the browsers cache. So any new page doesn't require to download it again, it's held within your local computers cache. So if it's required to be loaded again it shouldn't require a fresh download, it should call that image from your local computer cache as a previously downloaded image file.

Your site doesn't appear to do this.

Meanwhile it's Friday night and I probably need to stop drinking ;)

Quote:

---

Originally Posted by DonnaH

We are using Xara Designer Pro X 15.1.0.53605 dl x64 May 3 2018.

We haven't tried any other method such as Filezilla, we have only published through the Xara program.

We have another Xara website at www.PhoenixGlass.biz that is very intense (63 pages and 2877 images). It is written and published in the same manner with the same Xara software over the years but hosted on a US webserver by Ipower that has no issues that we can complain about, when we view the pages they load instantly and publishing uploads changes and additions quickly.

We are thinking that the problems with the speed may be either the free hosting is throttled or limited or when we first started the site the software templates had the mobile version page included in it, which we deleted thinking that may be the problem but we didn't see a change. Maybe there is something in our Xara hosting index directory left over from that causing a problem. On the Ipower server we have the capability of viewing and editing on the hosting server but we have not found any thing like that on the Xara server.

As far as the viewing our speed is fine on everything else we view, seems the folks in Germany and now I see the chap above in England it loads fine for him too but they are a lot closer to the server than us, don't know that it matters. Here is a screenshot of what we see on our site at http://www.rotorwayfun.com/whats-new.htm

---

If you are comfortable with poking around your US based server, create a subdirectory under the main directory for your other site (usually public_html) and call it anything you want (like rotorway or test) and publish your rotorway site there. You can then get to it by going to the home page of your glass biz and adding "/(subdirectory folder name you chose)/index.htm" to the url, without the quote marks. That should open up the rotorway site and you can see how fast it loads from that server.

@Acorn

Quote:

---

Egg, you are right that starting with "../" moves one directory backwards and starts there. "./" is effectively a null operation; it means stay where you are in some operating systems. I would not use either in a URI.

---

Thanks for the clarification. I've no idea why Donna's NavBar is using this notation.

Dear Donna,

Please find my instructions to gather a log file from your publish website operation in your e-mail inbox.

Kind regards,
Rafal

bkjohns we thought about trying that but was afraid to take a chance messing up our page we make a living with. That's was a great idea, the best so far, as it would show if it was better on Ipower.

Egg & Acorn we did finally figure out how to get into the console and found multiple duplicate pages that were left behind from the website variant mobile pages so rather than try to sort out the good from the bad we nuked the whole site and reloaded it from scratch. It seems to be much better on our end now loading. Still not what it should be but we're pretty sure by the reaction of reloading it that the variant pages had and possibly still have something to do with it. We don't know what we are doing which is why we got a WYSIWUG program. We were looking through the files on the server and have noticed multiple image files that we don't understand. On the Owner/Builder Listings page the 4 buttons we made to go to the other pages have turned into 8 images. On the About Us page the picture of our dog Karo also has several images (at least 3 or 4), it's hard to scroll through the whole thing because there are so many images to sort through. Thanks to all of you for your advise.

Egg
We wouldn't mind doing that privately some how but all of our passwords and such are in the files and wouldn't want to make that public.

Raf, got your email and we will do that as soon as we can and send it. Looks a little complicated so may take us a day or two.
Thanks, Donna

Thanks Donna, I will also edit the ticket state so it won't close by itself again :rolleyes: