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I just did 17 Microsoft Windows 7 Security updates. Now my Designer Pro 7 times out before it will upload. Anyone else experience this? Is there a way to increase DP7's length of time before it times out? It does it on all my sites, not just a particular one. When I click on explore web space, it also timed out. I am able to connect through my FTP program and upload that way.
Jim
Jim you could try a complete power down of your machine the power it up after a short pause. The updates should have asked for a reboot but sometimes that alone will not clear out some areas of memory and the power down should fix that.
If you still experience problems connecting after that we can walk through the steps to change the connection type and time out.
Tried rebooting (powered off). Still the same problem. I have both DP6 and DP7, and I get timed out with both.
Jim do you have XaReg 1.4.4.0? If not you can go to the link in my signature you get it.
Open XaReg Select the version of DP you wish to try first and select the FTP tab. The FTP connection type defaults to Auto Detect. Change it to Active FTP. Try to have DP connect, if it still times out you can start XaReg again and try using the Passive FTP connection type. Usually the Active FTP type will work more often than the Passive FTP type.
Tried both of those settings, same problem.
Run as Administrator?
Nope, still the same time out. I'll dig into it some more tomorrow. Thanks.
jim
Jim just to be sure I understand, you closed all versions of DP and then ran XaReg to change the setting, closed XaReg then opened DP to try and connect?
Yes I have Xareg. I closed all versions, ran XaReg, changed the setting, closed XaReg, opened DP7 and tried uploading. Still got the same time out. Didn't notice any difference in connection speed (or attempt to connect) with any of the settings.
Jim
Thanks Jim. We can try an FTP trace and Debug View and get a report about what is causing the time out. Let me know when you have time.
Bill,
It appears the problem is a server issue (who knew?). I'm missing an ftpusers file on my Linux server. Is this something you are familiar with? Can we chat off-board? I'm looking for someone who can make changes/help me with my server. I will pay you.
Jim
Jim it has been several years since I worked on a Linux server. I'm not sure I recall enough information to be useful.
Bill,
Thanks anyway for the help. Can we try the FTP trace, or is that outside the scope of this?
Jim
Sure we can try the trace it may give information that could help a Linux admin.
Open XaReg to the FTP tab and click on the link to download the Microsoft Debug View app. Before closing XaReg put a tick into the FTP Trace enable check box for the version of DP you will be using.
Start DP and just before trying to connect start Debug View. Debug View will log the FTP protocol dialog between DP and your Linux server. Once the time out occurs you can have Debug View save the dialog to a file. Post the file here and I will interpret the information.
BTW don't forget to use XaReg to disable the FTP Trace when you are finished with it.
OK. Here you go!
Jim
Your server is returning an error code of 0x00002ee2 12002 rather than an OK when DP requests an FTP connection. So far google has not returned any useful hits for that error code.
It is odd that DP continues trying to upload files without a live connection. Probably a bug in DP. I believe you were using the publish new files option because the dialog indicate each file was being compared to the server version to determine which was newer or the same.
Thanks. I did find an old TG post: http://www.talkgraphics.com/showthre...-XWD-ftp-issue which mentions this same error code, and also GoDaddy when I lease my server.
I found a google hit that indicates that error is the server saying a fatal error has occurred and will not allow any retries for a connection. This is probably an indication some permissions are not configured correctly on the server.
Thanks, just need to figure out which permissions! I was looking into that earlier this morning. I'll keep looking. Thanks for the direction!
Jim
Sorry I can't help with the Linux server.
Bill,
Is there a way to increase the time to timeout in DP7? I can ftp in with my cuteftp and still upload, but it takes about 30 seconds to authenticate. I would rather wait 30 seconds and have DP7 only upload the changed files.
Jim
Jim you can use XaReg to change the time out values. I don't recall at this time if I limited how many seconds can be selected, it has been a few years since I wrote that code.
Bill,
XaReg worked! The timeout values were low, like 5 seconds and 5 retries, so I increased all of the settings to max. And it worked. I had increased the timeout setting to max before, but it made no difference. Don't know which one was the one that did it, but don't care. I'll leave them all to max. Thank you for all your help, made my day!
Jim
Jim the highest value XaReg will allow for the FTPConnectTimeout is 5 seconds. If you wish to try your 30 seconds you will need to edit the registry manually.
The registry key for DP7 is: HKEY_CURRENT_USER\Software\Xara\XtremePro\7.1\Opti ons\Publish\FTPConnectTimeout
the key value must be in microseconds.
A value of 20000 is a 2 second timeout so a 30 second timeout value would be 300000.
Bill,
Thanks for your help. I want to donate to XaReg through Paypal. Is that still active?
Jim
Yes Jim the paypal account is still active.
Bill,
Sent XaReg $20. Thanks!!
Jim
Thank you Jim.
You're welcome. Found out the real problem was with the server/ftp connection using DNS in some way looking for a name or something (not my forte') that didn't exist. All fixed now and back to normal.
Jim
Glad to hear it has been sorted.