Re: The September 2012 Tutorial - All About Drawing & Control Points
Thank you all for your posts and for your continued help. This is one of those problems that don't make sense ( until you finally figure it out, of course.)
- Most folks can see the videos on XaraXone.com, and always have been able to see them. :)
- Some previously could see them on XaraXone.com and now can not see them on XaraXone.com :(
- Still others could see them on XaraXone.com and then couldn't see them on XaraXone.com and now can see them on Xaraxone.com :confused:
It doesn't appear to matter which browser or which operating system is used, although Opera seems to turn up as being involved more often than expected.
I really do want everyone to be able to view the videos as intended from Xaraxone so I will keep working on this issue.
If you've posted before to say that you can or can't see the videos on xaraxone.com and now that has changed negatively or positively, I'd like to know.
If you've never posted in this trouble thread and you can't see the videos on Xaraxone.com I'd appreciate it if you did fill out the form and post it here.
Re: The September 2012 Tutorial - All About Drawing & Control Points
Barbara I use Opera and have never had a problem viewing them.
Re: Video Troubleshooting Discussion
Barbara,
Here's my input:
Browser(s) and browser version used, for example Internet Explorer 9 or Firefox 15 ______IE9
Operating system- XP or Vista or Windows 7 or Windows 8 : ____WIN 7
Version of the Adobe Flash Player you are using: ___11.4.402.278
Have done a clean install as outlined below of the Adobe Flash plugin, Yes or No: ____Yes
This is a new problem, you have been able to see the videos in the past. Yes or No _______Yes
This is a problem with only this months video. Yes or No _____No, I have viewed all previous tutorial videos, but now I can view only the March 2012 video.
I can see videos on YouTube OK. Yes or No ______Yes (all tutorials)
Can you play the YouTube video on this test page? http://www.longtailvideo.com/support/jw-player/jw-player-for-flash-v5/15994/playing-a-youtube-video
I can play it Yes or No or It has Problems, --___Yes
Good luck!
EDIT-some more clues>> Video March 2012 plays fine on this page: http://www.xaraxone.com/tutorials/
Same video will not play on this page: http://www.xaraxone.com/tutorials/ma...ideo-tutorial/
Re: Video Troubleshooting Discussion
I followed all the instructions, and I am still unable to see the video on Firefox 15.01, Opera 12.02, and Internet Explorer 9. Here are my answers to the questions:
Browser(s) and browser version used, for example Internet Explorer 9 or Firefox 15: Firefox 15.01, Opera 12.02, IE 9
Operating system- XP or Vista or Windows 7 or Windows 8 : Win 7 64-bit
Version of the Adobe Flash Player you are using: Now 11.4.402.278
You can check what version you are using vs what is the most recent for your system here http://www.adobe.com/software/flash/about/
Have done a clean install as outlined below of the Adobe Flash plugin, Yes or No: Yes
This is a new problem, you have been able to see the videos in the past. Yes or No: No, I hadn't tried, but when I read this thread, and before removing my old version of Adobe Flash, I tried to view the August tutorial, and I got the same black box.
This is a problem with only this months video. Yes or No: No, though I didn't try an older one until today.
I can see videos on YouTube OK. Yes or No: Yes
Can you play the YouTube video on this test page? http://www.longtailvideo.com/support...-youtube-video
I can play it Yes or No or It has Problems, -- Yes, I can see it fine, and I could also see it fine before I uninstalled the old flash (11,2,202,235) and installed the current version.
Thanks very much for your efforts to track down the problem. Good luck!
Re: The September 2012 Tutorial - All About Drawing & Control Points
Quote:
Originally Posted by
wizard509
Barbara I use Opera and have never had a problem viewing them.
FWIW, I too tried to view the September video with Opera (version 12.02) and was unable to do so. All I saw was the same black box I saw on Firefox and IE.
Re: The September 2012 Tutorial - All About Drawing & Control Points
Thank you for your posts, this just keeps getting weirder and weirder.
This is obviously still and active issue and I am trying various things on the server end of things including swinging the rubber chicken, so if your ability to view the videos changes or if you can't see the videos and haven't posted your info in this thread, I am still looking for feedback (and clues, and suggestions, and magic potions).
Re: The September 2012 Tutorial - All About Drawing & Control Points
This is some of the info about my opera setup, if this helps any.
About Opera
Version information
Version
12.02
Build
1578
Platform
Win32
System
Windows 7
XHTML+Voice
Plug-in not loaded
Browser identification
Opera/9.80 (Windows NT 6.1; WOW64; U; Edition United States Local; en) Presto/2.10.289 Version/12.02
Re: The September 2012 Tutorial - All About Drawing & Control Points
Well, FWIW, I have exactly the same opera setup, but I can't see the video. :confused:
2 Attachment(s)
Re: The September 2012 Tutorial - All About Drawing & Control Points
The only video I can see is on the Tutorial listing, and is limited to March. If I go to the March tut, I cannot see the video.
Screen shots.
Mike
Edit to add, I can watch the video from the Tutorial listing page...
Re: The September 2012 Tutorial - All About Drawing & Control Points
I watched the video in FF in the Xone when it was first announced but now, in both FF and IE, I get the black rectangle.