Re: Just Released: A New Version of Web Designer
Quote:
Originally Posted by
gracehjs
All of these problems would go away if you could request an actual download of the software during an update. Then it would be your responsibility to hold on to the latest version you were entitled to.
True... I just looked... no way to download an updated version with the fixes - they only update your installation.
So evidently this is nothing new... we have always been in danger of losing a year's worth of fixes and updates. I guess that leaves me in that situation now... I have been postponing updating to Windows 10.
Does anybody know... if I install Windows 10 now... will I have to reinstall Xara Web Designer Premium Version 11... and if so, will I be able to update it? Or has that shipped sailed?
Thanks.
Ed
Re: Just Released: A New Version of Web Designer
if you upgrade to windows 10 [as opposed to doing a clean install] you won't need to reinstall WD version 11 - but you will need to reactivate it - so make sure you deactivate it before upgrading - this you do from within the program from the help menu [assuming it works the same way as designer pro 11, and as far as I know it does...]
Re: Just Released: A New Version of Web Designer
Quote:
Originally Posted by
handrawn
if you upgrade to windows 10 [as opposed to doing a clean install] you won't need to reinstall WD version 11 - but you will need to reactivate it - so make sure you deactivate it before upgrading - this you do from within the program from the help menu [assuming it works the same way as designer pro 11, and as far as I know it does...]
Thanks, I appreciate it.
After thinking about all of this... other companies might be doing the same thing. When they have a bug fix or an upgrade, you download something and it upgrades your installation. I think what you download is just an installation program... not the repairs and updates.
So maybe Xara is just being honest about it.
I will say this: If a customer has a problem not of his or her making - like a hard drive crash - and a company take advantage of that to extract more money, rather than helping the customer out and restoring what they had already purchased and paid for - that is not a company I want to do business with.
We believe that cooperation is better than confrontation.
Thanks again.
Ed
Re: Just Released: A New Version of Web Designer
Quote:
I will say this: If a customer has a problem not of his or her making - like a hard drive crash - and a company take advantage of that to extract more money, rather than helping the customer out and restoring what they had already purchased and paid for - that is not a company I want to do business with.
Xara is not doing this though. The updates etc are NOT paid for in advance, they are fully functional previews of what the next version looks like when you pay in 365 days time. Restoring the purchased version is restoring the extant version when you paid the first time, not the initial version plus updates, additions to Contents, etc
Re: Just Released: A New Version of Web Designer
it's worse than that... unless magixara have changed the way their activation checking works, even a simple operation such as repartitioning a disk will count as a 'new computer' - repartitining a disk is not a new computer, and someone could get seriously caught out - I made the point earlier, but no word back.... it syas volumes about who the company think their target demographic are....
Re: Just Released: A New Version of Web Designer
cross posted with John
John that is not the way it works in practice - xara are giving a guarantee that you get these and you keep them even if you don't re-subscribe, and then in the small print taking that away if the computer is changed
why ?
why are they kept whilst the computer is not changed, but lost when it is?
Re: Just Released: A New Version of Web Designer
Quote:
Originally Posted by
handrawn
cross posted with John
John that is not the way it works in practice - xara are giving a guarantee that you get these and you keep them even if you don't re-subscribe, and then in the small print taking that away if the computer is changed
why ?
why are they kept whilst the computer is not changed, but lost when it is?
Why don't people just say what they mean... and mean what they say.
Isn't Xara saying that if you buy the program, you get a perpetual license and a year of fixes and updates... but... not necessarily.
Is that what they mean when they say that somebody is talking about of both sides of their mouth?
Ed
Re: Just Released: A New Version of Web Designer
Quote:
Originally Posted by
zaphodeist
Xara is not doing this though. The updates etc are NOT paid for in advance, they are fully functional previews of what the next version looks like when you pay in 365 days time. Restoring the purchased version is restoring the extant version when you paid the first time, not the initial version plus updates, additions to Contents, etc
John, the new features are being paid for in advance. I.e., that is the selling point. One is buying a perpetual license for the application today and in so doing have been told that all new features etc., will be delivered throughout the subscription period. One is relying on actual feature updates during the pre-paid subscription period. Xara doesn't even have to do so...though they will do so in all likelihood.
Mike
Re: Just Released: A New Version of Web Designer
Quote:
...: these updates continue to work after 365 days but if you reinstall the software after the 365 Guarantee expires (and you don’t renew) then it will be the same version as feature set as you originally purchased.
http://releasenotes.xara.hosting/wd365/#xl_Heading-365
Yes, I get your point ... why are Xara doing this for re-installations?
I think Xara should post a simple, definitive explanation rather than let the confusion/disinformation ride.
Re: Just Released: A New Version of Web Designer
as was said earlier it may be that it's just too complicated to keep track if the computer ID that the activation system uses [and identifies you for updates] gets changed
which is why I am wondering about the continuation of the current activation/deactivation online, and really concerned about the activation 'mistaking' disk repartitioning and the like for a new computer
at the end of the day I don't use all the online content or web stuff - I can captutre updates as they happen - I can even stick with ver 11; I like the sound of being able to name objects in the layer gallery, but I have lived this long without it, I have workflow that copes... maybe there will be other stuff in XDP365
a possible radical solution [for those who draw only I think] based on what John said:
decline all the updates throughout the year just make a note of what they are... then at the end of the 365 day cycle decide whether to upgrade or not in the old-fashioned way without having already locked yourself into features that are locked into your specific computer configuration