Web Space 'locked'

Just joined the Forum. Hello to all.
I have 5GB web space allocated( Web Space L ), but after deleting all my files, I only have 1.65GB available.
Is there any way of 'unlocking' the 3.35GB.

I put a ticket into xara support last Wednesday, but have only received their automated reply.

Can anybody else help?

Welcome to TalkGraphics

I moved this to the Xara Web Design Chat forum

I will try to get someone from Xara to explain.

Thanks for your help.

Rob from Xara who usually answers is on vacation for another week so I asked someone else from Xara to have a look.

Hi redrobe,

Can you let me know your ticket number and we'll have someone find your ticket and get a reply to you asap.

Thanks,
Ben

thanks Ben,
the ticket no. is FQS-121-72101