Can't access content catalogue
I've just installed XWD 365 Premium 64 bit, on a new machine (Windows 7). When I try to access items in the content catalogue I get:
An error has occurred in the script on this page
Line 140
Char 13
Error: Object doesn't support this property or method
Code: 0
URL: http://downloadsv12.xara.com/web/cat...viewer.js?v042
Grateful to know how to resolve this - thanks.
[edited to add that I'm using XWD 365 Premium, 64 bit - the problem persists after a complete reinstall and is also occurring with a new installation of P and G 365. Disabling firewall etc. doesn't help.]
Re: Can't access content catalogue
:(
The first thing to try is close the program, then right click on the program icon and select Run as Administrator. This can often solve a multitude of small issues. If this does not work then it might be best to file a support ticket with Xara http://support.xara.com
Re: Can't access content catalogue
Quote:
Originally Posted by
gwpriester
:(
The first thing to try is close the program, then right click on the program icon and select
Run as Administrator. This can often solve a multitude of small issues. If this does not work then it might be best to file a support ticket with Xara
http://support.xara.com
Thanks.Unfortunately I already tried to run as an administrator and that didn't work. Have also submitted a support ticket - really hope there's a fix somewhere.
Re: Can't access content catalogue
This is a rubbish suggestion but "Have you switched on and off again?"
Windows is notorious for this to allow its libraries to re-link.
Acorn
Re: Can't access content catalogue
Quote:
Originally Posted by
Acorn
This is a rubbish suggestion but "Have you switched on and off again?"
Windows is notorious for this to allow its libraries to re-link.
Acorn
Thanks Acorn - not a rubbish suggestion at all but sadly one that I've tried and it didn't work....
Re: Can't access content catalogue
Is http://downloadsv12.xara.com/web/catalog/index.html accessible from a browser?
Using this does not make XWD365P work, you still need it to fire up from the application.
Acorn
Re: Can't access content catalogue
Quote:
Originally Posted by
Acorn
Yes, the URL is publicly accessible from any browser, but I get the error message when I am within the application, when I try to select one of the elements within the content catalogue. Never had this problem on other machines.
Re: Can't access content catalogue
Quote:
Originally Posted by
yjs
Yes, the URL is publicly accessible from any browser, but I get the error message when I am within the application, when I try to select one of the elements within the content catalogue. Never had this problem on other machines.
Sorry - to be clearer: I don't get the error message when accessing the URL online (i.e outside the application). I get it within both XWD Premium 365 64 bit and PGD 365 and only on the one machine, which has a relatively new and uncomplicated installation of Windows 7.
Re: Can't access content catalogue
Sorry we're no closer to a fix.
Funny that I curse the application when it works.
Acorn
Re: Can't access content catalogue
Well I accidentally managed to fix it - I think. I haven't been using IE on this newly installed machine but I just upgraded it to v 11 and from a quick check, I no longer get the script error messages for the content catalogue on in either XWD or P and G. Does that make any sense?
[PS: In case anyone from Xara Support is reading this, I'm getting a 504 Gateway Timeout error when I try to update my ticket.]
