Why did you release Web Designer 10 when it clearly isn't ready for release?

Xara's Web Designer 10 software (hereinafter "Xara's new software") doesn't even upload simple 4 paged websites to prominent hosting companies' servers. It's supposed to be "plug and play" software, not "plug and PRAY." Xara is aware of the problems, but prefers to sit day-after-day saying it will tend to the issue, without actually meaningfully doing so. This, despite Xara's having personal and confidential FTP uploading data, while having been notified that third parties are suffering increasingly amidst the unforeseen delays. Xara's support staff nevertheless stops "working" promptly at 5p.m. each day, as if to telegraph to the world how goods and services emanating from socialist nations can hold back naive, overly-trusting entrepreneurs in more capitalistic ones.

Meanwhile Xara's new software's linking feature doesn't function properly. Links installed using the same commands yield varying results, with no rhyme or reason to it. But since the site can't be uploaded even using modern equipment and Windows software, I suppose that that's all immaterial...

Xara's new software doesn't even properly upload (for website template inclusion) logos designed using Xara's logo-designing software. It's as if Xara's aware that they released Web Designer 10 before it was ready for prime time. Meanwhile Xara stalls in hopes that still more patches can resolve the issues and customers who complain can be made to seem like whiners. Well consumer rights legal protections exist to protect unsuspecting customers from such callous, if not flagrantly dishonest conduct. I wish I had not heard of Xara. As an attorney with considerable knowledge of consumer rights, I plan to volunteer my time helping to protect future victims from Xara. Let me assure you that I have no investments in any software companies, and no incentives to belittle Xara other than a sense of moral indignation like I would expect you to feel if and when you are ever robbed. I don't fly off the handle and criticize prematurely, but it is fortunately rare to come across such laziness, incompetence, and callousness like what Xara has knowingly and repeatedly displayed. Worse still, my money hasn't been refunded, even as the several dozen hours that I squandered learning Xara software's intricacies are forever down the drain. Please, Xara, keep your products to yourself or at least the search engine advertising within your socialist homeland where efficiency isn't expected of purchasers. Elsewhere we have to be efficient and are held accountable for lax procurement selectivity policies. I analogize your performance to driving a vehicle on public roadways while under the influence of alcohol.

Welcome Rixar,

Perhaps you'd like to explain in more detail the problems you're experiencing with XWD10? (We're so looking forward to it)

I'm sure the forum would be more than willing to assist you. It would be of great help if you could list your somewhat numerous problems in greater detail so members can follow exactly what you are trying to achieve.

Egg

Are you able to access Xara support tickets? Here's one I created more recently, after having tried for days to interact with Xara when your support ticket system was knowingly down and it was possible merely to e-mail:

[XOL #TDI-748-97228]

It has some confidential server-specific information in it that I'd prefer not to post openly here. But it otherwise helps one see with greater detail the ordeals that I've gone through which software that's actually ready for prime time wouldn't have put me through.

My webhost has spent hours with me this week trying to figure out what the heck is wrong with Xara's software. It has since given up and suggested that I try WordPress. If only I had done that before, I'd likely not be suffering and having a beloved client suffer this month because of my misplaced trust. Xara has become my new "four letter word", I respectfully submit. In our country, we are potentially liable for making silly procurement selections. I'm of British descent and it pains me to see such mediocrity emanate from my ancestral homeland.

Hi Rixar,

"Are you able to access Xara support tickets?"

Obviously not. These tickets are confidential between yourself and Xara.

"My webhost has spent hours with me this week trying to figure out what the heck is wrong with Xara's software."

We are completely unable to assist you unless you explain your problem in greater detail.

Why is your host suggesting Wordpress? This is a CMS system, in no way related to Xara's web design software.

As a matter of interest in which country as an ex pat do you reside. Cloud cookoo-land?

Your final query suggests that you do indeed work for Xara, and resent how I've called to the public attention what you guys know all too well behind the scenes: Web Designer 10 isn't ready for Prime Time even as your team has profitably duped folks into making purchasing decisions favoring Xara over the competition. As for countries, I'm an attorney in the U.S.A. And I'm increasingly sympathetic to why Scotland will vote to secede this September. The U.S.A. is by no means perfect and secession's highly welcome for at least some of our states, but at least there's still the right not to be deceived by inadequate vendors. We are a bankrupt country but not as much as the U.K.

http://www.usdebtclock.org/world-debt-clock.html

By procuring from Xara, I did what I could so that we could work together and pull our respective entrepreneurs out of financial ruts. If I ultimately stood up for my rights a bit too much like Thomas Jefferson, maybe it's because he founded my law school (U.Va.). He visited Washington D.C. a grand total of zero times during his final 20 years of life, despite living just a hundred or so miles away (in Charlottesville, Va.). In other words, we don't have all the answers but if a vendor of ours put a citizen of yours through what Xara has put me and my own through this month, there would be legal recourse in favor of yours at the expense of our vendor. As there should be. That's not cookoo-land; it's capitalism.

Quote:

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Originally Posted by Rixar

...If only I had done that before, I'd likely not be suffering and having a beloved client suffer this month because of my misplaced trust. Xara has become my new "four letter word", I respectfully submit...

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So, you have a client. Check.

You built said client a web site. Check.

Did you do the first thing a professional does, such as see if the particular piece of software was fit for its intended purpose first? Heck, I upgrade most all the software I use for design work every release. It is highly improbable I will ever do something mission critical with any of those software titles before thoroughly, and I mean thoroughly, testing it.

Hello again Rixar,

I've really enjoyed your very low quality flaming. x

MWenz:
We have a mediocre (non-Xara) website, and need to upgrade it. The Xara-designed beta version (the improved version) can't even be uploaded to our hosting service, which is a prominent one by the way: (http://www.Pair.com). If you saw the e-mails with which Xara has tip-toed around such issues, figuring I can just wallow in mediocrity while Xara might eventually resolve its software's bugs at its socialism-imposed leisure, you'd likely share in my growing ire. I was very polite day after day after day but enough's enough.

By the way, my client is primarily a legal / business client. But part of its solution (now that I've accomplished what it needed for me to achieve in court) is in reforming its business marketing. I had figured that Xara would help us do that by way of a website designer. Xara's doesn't work though. Neither does Xara's support staff, from what I've witnessed.

Egg:
To my knowledge, this is a forum for correspondence directed at Xara. That you saw fit to jump in, throw eggs at me and get your jollies in the process is water over the dam, I suppose. To each their own. Have at it. :rolleyes: But personally, I favor entrepreneurs' consumer rights regardless of what nation they came from. Our laws classify any business worth less than $20 million dollars as a consumer, by the way.

First I'd like to welcome you to the forums Rixar. :)

Now I'd like to clear up a few things The moderators here are volunteers and are not Xara employees. There are some Xara employees who do frequent the forums but you should be able to tell from the labels beneath their screen names.

Egg is not a moderator nor a Xara employee and his remark about Cuckoo land was out of line.

As others on here have tried to tell you please give us some information that we can work with to help you. For example are you using the share menu? or are you using the publish feature? If using the share menu you need to be using the publish feature. if using the publish feature please list the steps you have taken and what does or doesn't occur and any error dialogues that may come up, screenshots can also be helpful.