Can't open content catalogue
I've been using XWD premium 365 for a long time without problems and renewed last month. My version is registered. However, suddenly when I click to insert an element from the content catologue or to create a new web from the content catalogue, I get an error message saying "The designs gallery must be enabled to import content. You can switch it on in the 'utilities' > 'galleries' menu." But in that menu the design gallery is checked (I can't uncheck it). I've tried restarting the programme, rebooting, nothing seems to work. Grateful for any suggestions - thanks.
Re: Can't open content catalogue
Does Shift+F10 do anything?
Acorn
Re: Can't open content catalogue
Quote:
Originally Posted by
Acorn
Does Shift+F10 do anything?
Acorn
Unfortunately, no...
I thought it could be connected to my internet connection but I'm able to open the content catalogue in P and G on the same machine without problems. Since my pressing need is for a sticker and text panel, I guess I will take from there and paste into my XWD web until I can work out how to solve this.
Re: Can't open content catalogue
Quote:
Originally Posted by
yjs
Unfortunately, no...
I thought it could be connected to my internet connection but I'm able to open the content catalogue in P and G on the same machine without problems. Since my pressing need is for a sticker and text panel, I guess I will take from there and paste into my XWD web until I can work out how to solve this.
You shouldn't have to solve this; this is an Xara issue as i believe your credentials have not be re-applied correctly despite your renewal.
Raise a ticket with Xara.
As you have had a working application pre-renewal, I have not suggested running as admin but it is worth a try.
Acorn
Re: Can't open content catalogue
Quote:
Originally Posted by
Acorn
You shouldn't have to solve this; this is an Xara issue as i believe your credentials have not be re-applied correctly despite your renewal.
Raise a ticket with Xara.
As you have had a working application pre-renewal, I have not suggested running as admin but it is worth a try.
Acorn
Thanks, tried as an admin with no luck. I've used the design gallery a lot since the renewal, and other functions requiring renewal appear to be intact... will try again in a few hours then will indeed submit a ticket.
Re: Can't open content catalogue
Oh dear, I thought I'd deactivate then reactivate the programme on this machine to see if that would fix the problem. I got a message saying that my programme had been deactivated, but was able to reopen it without problems and am still getting the same error message.
Re: Can't open content catalogue
I'm going to try uninstalling the programme then reinstalling - can someone confirm the best way to save the history of last accessed webs (including backups). Thanks.
Re: Can't open content catalogue
Have you filed a support ticket at https://support.xara.com ?
Re: Can't open content catalogue
Quote:
Originally Posted by
gwpriester
Yes, I just filed one, pointing to this thread.
Re: Can't open content catalogue
Good. Thanks. Let's hope this gets resolved quickly.