Cannot Connect With Web Host
I have an account with Magix Onlne and normally fast publish from within XDP 15 when I want to update a small website. However, I suddenly get the following message:
Error: There was a problem communicating with MAGIX Online World...
Technical details: MxOpenAPI error 0x80072efd. A connection with the server could not be established
What I noticed is different is the 'Sign in to ....' dialog that opens in XDP when I click 'Publish'. The email window still contains the correct email address but the password window is empty. So, I guess that something happened within XDP's setup.
To be sure, Internet is working fine and I am able to access the web files through Magix's FTP facility, so I can still make changes but I'd prefer the fast publish feature to work.
Any ideas?
Re: Cannot Connect With Web Host
Did you re-enter your password?
And is this a problem today? There might have been a problem with the server.
Re: Cannot Connect With Web Host
Yes, I entered the password. The funny thing is that up till now I didn't have to reenter it as it was saved within the .xar file and, thus, automatically showed whenever I publish the site. I discovered that the same issue also happens with other websites when I click 'Publish'. When I reenter the password, it won't save and I only get the error message.
The last time I updated a website was about a month ago, so I only found out today. I was able to access the server through Magix's FTP utility, so it seems the problem is local.
Re: Cannot Connect With Web Host
When there is an update, the saved settings disappear. Was this the cause?
And (running out of ideas here) did you check the [X] Save Password box? And then Apply?
Re: Cannot Connect With Web Host
Thanks for trying to figure out what could solve the issue.
No update of XDP for quite a while; I'm still on v. 15. And, yes, the 'Save Publish settings in document' box is ticked.
Anyone else have an idea of what might be going on?
Re: Cannot Connect With Web Host
If you have been blocking any of the Magix dross as I have, it is possible you have prevented your installation communicating back to base station MagiXara.
Acorn
Re: Cannot Connect With Web Host
Good one, Acorn, I'd forgotten about that and immediately took a look. I had renamed the 'Online' folder in C:\Program Files\Xara\Xara Designer Pro X\15, so I corrected that but it's still a no go.
I might have done something else to, as you point out, block out Magix dross but can't find anything. Could you point me to some other possibility?
Re: Cannot Connect With Web Host
Quote:
Originally Posted by
Boy
Good one, Acorn, I'd forgotten about that and immediately took a look. I had renamed the 'Online' folder in C:\Program Files\Xara\Xara Designer Pro X\15, so I corrected that but it's still a no go.
I might have done something else to, as you point out, block out Magix dross but can't find anything. Could you point me to some other possibility?
There are two folders, UPS and Update.
Acorn
Re: Cannot Connect With Web Host
I can't find a UPS folder in my setup. Isn't that something that was introduced in version 16 or 17?
Re: Cannot Connect With Web Host
Quote:
Originally Posted by
Boy
I can't find a UPS folder in my setup. Isn't that something that was introduced in version 16 or 17?
Sorry, quite probably.
Are you able to access https://www.xara-online.com/?
If so, can you then log into Control Centre and then access Xara Hosting?
I don't know if this is the same route you are describing for Magix access.
Acorn