paid for updates - never got new serial number (sorry if wrong forum section)

have v17
bought v18 last august (never unpacked it)
I have been out of the country 8 of the last 10 months
and did not install v18
(as did not want to break anything working)
when I ran the installer, it asked for the Ser# on my purchase email
well - I have ALL my emails for the last 30+ years
and there is no new ID from XARA or MAGIX

I tried to use the serial number from 17
and it was denied as too old

any suggestions?? or am I out the $100

Contact Magix directly. Link in my Signature.

Acorn

ty

Lucky me
went to Magix website and saw a link to MyAccount
(logged in and found the v18 sitting there with its new Serial #)
tried the install again and it worked !!
v18 then it asked if I wanted to upgrade to v19
said sure - and it also worked
Xara Designer Pro X 19.0.0.64291 DL x64 May 3 2022

now to play with v19 vs 17

thanks Acorn

Greg, glad you found the Link: http://support.magix.net/ and you are working.
Let us know what your impressions of v19 are.

Acorn

DL now the online content to local
little rough - overseas in the hotel (might not be back before my year is up )
for error codes while DL (said Xara server code ##)
trying to see how much really got downloaded

I peeked into each component and at end of the folder it says more online
makes me think not all were DL - but they were
(guess not too clever in that way)

one thing that POPPED
the text seems AMAZING
(have 4K OLED)

another odd thing
I noted during install u can edit PDF
so I tried (even though I DO have a fully paid-for retail pdf program that does allow editing)
was surprised to see an error message saying missing fonts ??
times roman and Calibra
other than that - editor worked great

more later as I play

Thanks for your heads-up.
The PDF needs reading into as it creates its own subset of a given font and renames it. It mostly works but something you need to watch.

Acorn