1 Attachment(s)
Can't access online library in Web Designer Premium 15
Pretty disappointing . . . I can't access the online library in my new Web Designer Premium 15 just purchased a few days ago. I've searched other threads and I have done everything!!
Attachment 120347
1) Made sure my Windows 7 machine was up to date!!
2) Made sure IE 11 (64) was installed and up to date!!
3) Tried to run the Web Designer software as administrator!!
No go :-(
The program runs but I can't access the online library so it's totally empty.
funny thing is my Web Designer 11 works perfectly. :-(
Re: Can't access online library in Web Designer Premium 15
Misleading, it was probably the Magix server that was offline as you weren't the only one.
Re: Can't access online library in Web Designer Premium 15
I have had problems to and I think it is better raised in the Dear Xara Foum:
https://www.talkgraphics.com/showthr...f-Xara-Servers
It is a fail for me with v15, v12 & v11.
Acorn
Re: Can't access online library in Web Designer Premium 15
Hi glenndelaune,
Thank you for reporting this to us, we've passed it on and trying to get this fixed ASAP!
To see my original post see here - https://www.talkgraphics.com/showthr...Xara-Servers#3
Thanks,
Ben
Re: Can't access online library in Web Designer Premium 15
Quote:
Originally Posted by
Christine Farrelly
Misleading, it was probably the Magix server that was offline as you weren't the only one.
I remember you. You helped me when I first got 11. Thank you. You mean you haven't been able to access the Online Content Library since version 11???
Re: Can't access online library in Web Designer Premium 15
Quote:
Originally Posted by
Acorn
Acorn sorry, you are the one I remember, not Christine. You're the one that was so helpful so Thank you for that.
Re: Can't access online library in Web Designer Premium 15
Quote:
Originally Posted by
glenndelaune
Acorn sorry, you are the one I remember, not Christine. You're the one that was so helpful so Thank you for that.
Glenn, that is kind of you,
Acorn
Re: Can't access online library in Web Designer Premium 15
UPDATE!! Well I finally was able to install IE 11 on my machine and the catalog is working now. Problem is all of the templates have a BUY NOW banner on them. When I click on that it says that all of those templates are included in the full version of the software. I'm confused about that because I thought I had the full version. Isn't Web Designer Premium 15 the full version?? I had The full version of Web Designer Premium 11 and I upgraded to Premium 15 for $99.00. What am I missing here??
Re: Can't access online library in Web Designer Premium 15
Quote:
Originally Posted by
glenndelaune
UPDATE!! Well I finally was able to install IE 11 on my machine and the catalog is working now. Problem is all of the templates have a BUY NOW banner on them. When I click on that it says that all of those templates are included in the full version of the software. I'm confused about that because I thought I had the full version. Isn't Web Designer Premium 15 the full version?? I had The full version of Web Designer Premium 11 and I upgraded to Premium 15 for $99.00. What am I missing here??
Glenn, you are missing a reliable registration service from Xara/Magix. You have to raise a Ticket with them to resolve this unfortunately.
Acorn
Re: Can't access online library in Web Designer Premium 15
Hello Glenn, I had the same "Buy Now" difficulty. As Acorn advised, I raised a Ticket and was sent a link that did the trick. By the way, I am running Windows 10.
bob