New Member to the Xara support team

**Rob-Xar** · 20 July 2017, 02:37 PM

Hi all,

A new member has join our support team - Stephen who'll be helping us out on support and QA / testing based here in Xara HQ - Hemel. His TG name: stephenh

We wish you a warm welcome to Xara and TalkGraphics

Cheers,
Rob

**gwpriester** · 20 July 2017, 02:40 PM

Welcome aboard Stephen - Glad to have you here.

**csehz** · 20 July 2017, 03:15 PM

Nice gesture from you to introduce the new team member, it makes better the atmosphere even for us users.

Last year I had chance to visit Hemel Hempstead by a business trip and spent there a free afternoon, it is a nice city with a river in the middle. Unfortunately just later realized that the headquarter of my favourite program is there in the Gaddesden Place. Although being not sure whether tourists also can visit that

, but at so least making a photo about it

**Rob-Xar** · 20 July 2017, 03:19 PM

There's not much to see in the offices lol but the grounds are nice :) I'm sure you get a photo and a coffee :)

**csehz** · 20 July 2017, 03:31 PM

Originally Posted by Rob-Xar

I'm sure you get a photo and a coffee

Yes you British people are very polite, had always very nice experience. Plus your English sounds the best

**Egg Bramhill** · 20 July 2017, 04:43 PM

A big welcome Stephen.

**handrawn** · 20 July 2017, 05:22 PM

welcome

you have a good name

**Acorn** · 20 July 2017, 05:26 PM

Welcome Stephen, I once had to support 16,000 international users single-handedly for 9 months and I was able to deal with AUS and JPN users early morning and western seaboard US early evening. Perhaps Xara can stretch their support hours to cover non-UK users?

Acorn

**csehz** · 20 July 2017, 05:58 PM

Originally Posted by Acorn

Perhaps Xara can stretch their support hours to cover non-UK users?

Well not wishing that for Stephen

It is a cruel job a little bit troubleshooting cases at late evening or early morning in Europe, because the issue came from the other side of the globe. People have families who wait the worker at home

Admitting that the globalization brought the need for such support, once had to work even at Christmas, but no thanks if possible. No money can equalize that

**Acorn** · 20 July 2017, 06:05 PM

Originally Posted by csehz

Well not wishing that for Stephen

It is a cruel job a little bit troubleshooting cases at late evening or early morning in Europe, because the issue came from the other side of the globe. People have families who wait the worker at home

Admitting that the globalization brought the need for such support, once had to work even at Christmas, but no thanks if possible. No money can equalize that

No indeed, I was implicitly suggesting staggered office hours.

Acorn