365 New Error: Is This Error Familiar To Anyone?

**cmpan1** · 20 September 2016, 10:04 PM

For the past week using the new 365, I'm thinking to myself, "wow, this seems to be the most stable version yet."

Things have been moving along fantastic as I put the new ver. through the paces... that is until now.

I just booted up the program as usual and got this error.

Yes, I rebooted. Yes, I've run as Admin. etc...

Any thoughts or help would be appreciated.

Thanks in advance
Cliff

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**gwpriester** · 21 September 2016, 12:52 AM

Go to C:Program Files (X86) or Program Files for the 64-bit version. Go to Xara and find the folder associated with your program. Locate the DesignerPro.exe file and double click and see if that opens the application.

**cmpan1** · 21 September 2016, 12:58 AM

Yes Gary... one of the first things I did was to try and run it from the install folder... but no good....

thanks

Oh... I also put in a support ticket to Xara

**gwpriester** · 21 September 2016, 01:05 AM

Ack! I've gotten that error when trying to click on icons for older versions and usually the C:Programs > Xara has worked for me. Computers! When they work the world is a good place and when they don't.... [banghead] [banghead] [banghead] (I rest my case!)

**cmpan1** · 21 September 2016, 01:18 AM

Well, I guess I just wait for 'support' to get back to me..... it's just so frustrating - I started a project for someone and now I won't have use of the program for a week or so. $139 for 5 days use.... not bad.

Maybe it's just my crazy luck with Xara... it just seems that it's not/never as stable as other apps I use.
I was hoping to rid myself of some expensive subscriptions with this ver., but I guess it might not happen this time around.

Anyway.... thanks Gary.

I'm gonna download the 32bit ver. and see how that works out.

**cmpan1** · 21 September 2016, 03:43 AM

yup! The 32bit installed and works... so at least I can use that to continue.... (even if I did lose all my shortcuts and settings)

But.... just for info for others that might experience this.... I did fix it. I decided to reinstall and got the 'repair' option. Chose is and it got the 64 bit up and working again.
Just had to input the registration again....

Ok.... so now I'm back to my Xara paranoia mode... but at least I have a backup. (my 32 bit install)

**rusty** · 26 October 2016, 10:55 AM

I have older versions of xara on my laptop but since downloading windows 10 they no longer open, all I get is error code 6. Put a ticket into xara and tried to do what they told me but it didn't work. I've had to purchase the lastest version but unfortunately I've lost a lot of graphics etc. with my older versions. Wish I could get them back, any advice?

**Acorn** · 26 October 2016, 06:47 PM

Originally Posted by rusty

I have older versions of xara on my laptop but since downloading windows 10 they no longer open, all I get is error code 6. Put a ticket into xara and tried to do what they told me but it didn't work. I've had to purchase the lastest version but unfortunately I've lost a lot of graphics etc. with my older versions. Wish I could get them back, any advice?

Your latest version will open older XAR / WEB files. You don't need the older applications for that.

I have W10 and versions back to v8 still working.

What was Xara's advice?

Acorn

**handrawn** · 26 October 2016, 08:49 PM

the files should open - but some features are not longer supported from previous versions, eg: some transparency modes and some font variants

**Ben.Moses** · 09 November 2016, 01:15 PM

Hi Guys,

The 12.4 updates for Xara Designer Pro and Xara Web Designer Premium are now live. Your current installs of Xara should pick them up.

If you were having the Vista issue where it wouldn't open, you should now be able to uninstall and re-install the program using the latest installer on our website, www.xara.com

Thanks,
Ben