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  1. #1
    Join Date
    Mar 2015
    Posts
    2

    Default WD 10 Premium will not recognize being online (RESOLVED)

    I purchased Web Designer 10 Premium yesterday and struggled through the Activation-Registration process because the software would not recognize my internet connection. I think I was able to activate and register by using the telephone option provided. However, even today, when I start WD10 Premium, it does not recognize my internet connection (as was stated in an earlier thread, my connection is intact due to this forum post).
    I have not been able to download any of the gallery content either because of this issue. I can provide screenshots if needed. Any help is greatly appreciated.

    Regards,
    Rated J
    Last edited by Rated J; 29 March 2015 at 09:03 AM. Reason: RESOLVED

  2. #2
    Join Date
    Mar 2015
    Posts
    2

    Default Re: WD 10 Premium will not recognize being online (RESOLVED)

    I apologize if I confused anyone. After further forum research, it occurred to me that I needed to try disabling my firewall to complete the download process. That did indeed prove to be successful. After completing the Design Gallery update/download, I reset the firewall and now the WD10 Premium seems to working wonderfully.

    Cheers to those who post very useful information on this forum.

    Rated J

  3. #3
    Join Date
    Apr 2012
    Location
    SW England
    Posts
    17,826

    Default Re: WD 10 Premium will not recognize being online (RESOLVED)

    What firewall is it so others know what to expect?

    Acorn
    Acorn - installed Xara software: Cloud+/Pro+ and most others back through time (to CC's Artworks). Contact for technical remediation/consultancy for your web designs.
    When we provide assistance, your responses are valuable as they benefit the community. TG Nuggets you might like. Report faults: Xara Cloud+/Pro+/Magix Legacy; Xara KB & Chat

 

 

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