Urgent Help! Keyboard shortcuts error

**letsgofishing** · 02 March 2015, 06:31 AM

Xara P&LD10 - reset the keyboard shortcuts menu yesterday. This morning, tried to start the programe and get following message:
"Unable to read the key shortcuts"
Can someone please help!
Many thanks,
Mike

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**PhilM** · 02 March 2015, 07:27 AM

Hi Mike,

Open the folder "C:\Users\<YourAccountName>\AppData\Local\Xara\Pag eLayoutDesigner\10.0" (replacing <YourAccountName> appropriately)

Then delete the "hotkeys.ini" file.

Be careful to delete only that file!

Phil

**letsgofishing** · 02 March 2015, 08:02 AM

Hi Phil,
Many thanks for your response - but there is no hotkeys.ini file - screen capture attached.
Any other suggestions would be much appreciated.
Regards.,
Mike

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**letsgofishing** · 02 March 2015, 08:05 AM

...I did a search for .ini files in the P&LD folder and nothing turned up...

Should I just to a re-install?

**PhilM** · 02 March 2015, 08:13 AM

Does the program run OK after that error message?

Phil

**letsgofishing** · 02 March 2015, 09:50 AM

Originally Posted by PhilM

Does the program run OK after that error message?

Phil

Nope - after the message, nothing at all happens.

**PhilM** · 02 March 2015, 10:50 AM

I'm stumped. It works properly when I test it here and you are looking in the place where I'd expect the file to be.

Please try a re-install. I normally wouldn't recommend that because it usually only fixes the symptoms of a problem, not the problem itself, but in this case it's worth doing if it gets you working again.

Phil

**Egg Bramhill** · 02 March 2015, 11:13 AM

As a point of interest I don't have a hotkeys.ini file either. Persumably because I use the default hotkeys. Did you use changed or default hotkeys LGF?

**letsgofishing** · 02 March 2015, 12:13 PM

Originally Posted by Egg Bramhill

As a point of interest I don't have a hotkeys.ini file either. Persumably because I use the default hotkeys. Did you use changed or default hotkeys LGF?

Yes Egg, I changed one or 2 default hot keys and then selected something like "reset hot keys/shortcuts"

**handrawn** · 02 March 2015, 12:22 PM

I'd be inclined to run a repair first before a reinstall, although I am sure Phil had good reason to suggest reinstall [maybe no repair option on P&LD]

the ini file should persist I think once the defaults have been changed even if reset to default - at least that is what appears the case with XDPX - does sound like a corruption somewhere