So frustrating!

[ksiads]

I realize small companies like Xara don't have the resources to provide 24 hour/7 day a week support for their customers but I started a ticket last Friday regarding a "maximum number of activations" message I got when trying to reinstall XWD7P and I still have not heard a word from them. It's near the end of my business day (Monday) here in the U.S. I tried calling Xara but got a recording.

My feeling is - if you're going to impose restrictions on your customers' ability to reinstall purchased software, make it a PRIORITY to answer their questions within a business day.

Sorry, Xara. Love your products, but it makes me question whether a competitor might be more eager to maintain customer contact than you folks.

[gwpriester]

I think you will hear soon and the issue will be sorted. But I agree the lack of timely response does not engender warmth for the support department.