Re-install Xara Designer Pro X

[Artworx]

Not sure this is the correct forum for this. I am trying to reinstall XDPX on a recently updated OS (Win 8 Pro). I get a message saying I have exceeded the number of installs and to contact support. I contacted support several weeks ago and to date have now received a reply to my request. Is there something more I can do to resolve my issue?? Thanks, Lew.

[Scotty]

Hi,
You may have to goto the xara support site and locate your ticket..submission for an answer...
Jim
p.s.

[gwpriester]

Lew - I send a heads up to Xara. Some times this helps.

[Artworx]

Thanks for your replies, I appreciate it. Hope I get this resolved soon.

[katemoir]

Hi Artworx, for some reason I can't open your ticket, it just gives an error - the support guys are looking into that. In the meantime I've increased your Designer Pro X activation count, so you should be able to reinstall it again. I'm sorry about the delay.

[bb2]

Hi Artworx, please accept our apologies, I hope you can continue using the program now that Kate has increased your activation count.

We'd like to get some additional information from you to help determine what happened to your ticket submission and will therefore contact you directly.

Thanks
Bhavesh