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  1. #1
    Join Date
    Oct 2006
    Location
    Portugal
    Posts
    16

    Default Lost Serial Number

    Hi, Dunno if this is the right place to ask for advice, but my hard drive died yesterday...and took with it my Photo & Designer 6 serial number.I thought I'd backed it up...I hadn't (sound of smacked forehead and hyperventilation). Has anyone else had this happen to them? How did you /should I resolve this nightmare. I've been using Xara since it's inception and don't know what I'd do without it.
    Thanks in supplication,
    Fraser

  2. #2
    Join Date
    Nov 2000
    Location
    Red Boiling Springs TN USA
    Posts
    19,209

    Default Re: Lost Serial Number

    Hi Fraser, log into your Xara Account and you can find the serial number of any and all Xara applications you have purchased.

    Go to Xara's main page and the Signin link is in the upper right of the page.
    Soquili
    a.k.a. Bill Taylor
    Bill is no longer with us. He died on 10 Dec 2012. We remember him always.
    My TG Album
    Last XaReg update

  3. #3
    Join Date
    Jun 2009
    Location
    Reading. UK
    Posts
    4,125

    Default Re: Lost Serial Number

    You may have created a Xara Account.
    If you have, then you should be able to log in.
    User Name is usually your e-mail address.
    The serial numbers of your purchased products will there.

    Well, mine are.

    The Xperts will soon confirm this, or not!

    EDIT: Aha! There you go. Bill has confirmed this!!!

    Featured Artist on Xara Xone . May 2011
    . A Shield . My First Tutorial
    . Bottle Cap . My Second Tutorial on Xara Xone

  4. #4
    Join Date
    Oct 2006
    Location
    StPeters, MO USA
    Posts
    6,152

    Default Re: Lost Serial Number

    I can confirm too.
    Larry a.k.a wizard509

    Never give up. You will never fail, you'll just find a whole lot of ways that don't work.

  5. #5
    Join Date
    Oct 2006
    Location
    Portugal
    Posts
    16

    Default Re: Lost Serial Number

    Quote Originally Posted by Soquili View Post
    Hi Fraser, log into your Xara Account and you can find the serial number of any and all Xara applications you have purchased.

    Go to Xara's main page and the Signin link is in the upper right of the page.
    I hadn't, it seems, gotten around to registering 6, before the hard drive went down. All the rest are there, from Xara X1 on. I put in a note to support, but haven't had so much as an aknowledgement yet.
    F

  6. #6
    Join Date
    Jun 2010
    Posts
    695

    Default Re: Lost Serial Number

    Did you go to http://support.xara.com and then sign in with your regsitered email address and create a ticket that way?

    What was the ticket ID that was created, it can then be looked up.

  7. #7
    Join Date
    Oct 2006
    Location
    Portugal
    Posts
    16

    Default Re: Lost Serial Number

    Quote Originally Posted by PeteS View Post
    Did you go to http://support.xara.com and then sign in with your regsitered email address and create a ticket that way?

    What was the ticket ID that was created, it can then be looked up.
    Got it! waiting in antici....pation of help!
    Cheers,
    F

  8. #8
    Join Date
    Oct 2006
    Location
    Portugal
    Posts
    16

    Default Re: Lost Serial Number

    5 stars for support! They came through with my serial number. Turns out I had in fact registered (thought I had) but under my other e-mail address....duhhh.
    Whew!
    F

 

 

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