3rd Party Technical Support for Xara Web Designer 7 (Premium)

**TailWind** · 24 January 2012, 10:05 PM

Xara does not offer telephone techincal support. Is there a 3rd party that offers such support (for a fee) ?

**Big Frank** · 24 January 2012, 11:40 PM

The answer to your question is "I don't know but I don't think so". But why do you ask? This forum offers the best free, time-unlimited technical support you could ever wish for, including from the Xara tech team who constantly monitor this forum.

**TailWind** · 25 January 2012, 12:11 AM

Some questions are best answered via 2-way real-time dialog (telephone)....to avoid the ping pong ball issue and the risk of not receiving a viable (workable) answer for 24 - 48 hours.

**TailWind** · 25 January 2012, 12:12 AM

I can't even send the vendor an email or form with a question for their sales dpt without first paying for and owning the product. That is not right.

**handrawn** · 25 January 2012, 12:20 AM

it ma be you can just register on the website xara.com - but I don't know, I didn't register until I bought something, after the 30 free trial of course

**Big Frank** · 25 January 2012, 12:35 AM

You have a valid point but now that you're here why not ask your question?

**TailWind** · 25 January 2012, 12:41 AM

I've decided to explore a couple of other web tools that do offer telephone support. Webplus X5 and Web Studio 5. I like the Xara Web Designer 7 tool though. So I may be back. Thanks for your advice.

**angelize** · 25 January 2012, 02:42 AM

Hello Tailwind, Welcome to Talkgraphics. Xara is a small company I think they do a pretty good job with support considering that. Registering on Xara.com is free you don't have buy a product. Once you have registered you will be able to directly contact support. Also questions on Talkgraphics are as a rule fairly quickly answered. You could also try Xara's Facebook page.

**Jimmy399** · 04 February 2012, 03:11 AM

I don't really see the need for telephone support. Each time I have had a problem, I have opened a ticket with Xara support and I have received quick and helpful repsonses within 1 day. Even when I had to send two ro three messages back and forth, Xara's support has been superb. Why do you think that telephone support is so important? Other than receiving an immediate response there is no advantage to telephone support - especially if the tech is not knowledgeable or able to provide you a solution. I am very suspicious of your post - especially since you reference other products.