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**stlewis** · 11 April 2011, 02:15 PM

Can I add my voice to the "remove it" side.

Yes it is trivial, but it is an annoying trivial. I have caught it by running as Administrator, but it still comes back.

**samrc** · 11 April 2011, 04:32 PM

yep... same here.

**MarcP** · 13 April 2011, 09:13 AM

Hello guys ... I can confirm this is definitely a glitch and I'm keen to know exactly what has gone wrong!

Any new splash-screen should show only once, and then be dismissed by selecting 'Don't Show Again', until another splash screen is posted with a new offer / information (and this would typically not occur more than once a month).

From a quick look at all the posts it seems that the incorrect behaviour (i.e. repeatedly showing the same screen despite selecting Don't Show Again) is occurring in Designer Pro 6. Can you reply as to whether this is the case or whether you have seen it in other products?

Many thanks, I hope we can sort this out soon.

Marc

**Jimi King** · 13 April 2011, 09:27 AM

Yes Marc, It is indeed XDP6 and yes it persists. Ticking the box doesn't keep it away.

**MarcP** · 13 April 2011, 10:00 AM

Thanks Jim -

We think we've tracked down the problem. The program uses checksums in an index.xml file to determine whether the local file is the same as the server one. We recently automated the creation of these indexes on the server, but it seems that in certain cases the generated server index is now incorrect and the program treats it as a new file. Hopefully we will have a solution shortly.

Marc

**iamtheblues** · 13 April 2011, 10:26 AM

Good to you're on the case, thanks.
Saludos,
Bob.

**MarcP** · 13 April 2011, 01:49 PM

Hi guys,

We've fixed the problem with the faulty checksum generation. I've just retested with my XDP6 and the problem no longer occurs. Please give this a try and let us know if the problem still occurs for you.

In general we do try to keep these notifications unobtrusive, so if you see something like this happening again in any of our products please let us know as it is likely to be a bug!

Marc

**mwenz** · 13 April 2011, 02:17 PM

Thank you, Mark.

Take care, Mike

**iamtheblues** · 13 April 2011, 08:16 PM

Well done, Mark.
Just to edit my previous illiterate post #26; Good to see you're on the case, thanks.
Saludos,
Bob.

**MarcT** · 14 April 2011, 01:10 PM

Thanks for the fix, seems to be working fine!

Another thing I experiment often at program startup:

A dialog box asking to restore documents, although the option to backup open documents on program close is unchecked.