Building LiveHelp into Xara site

**houseofman** · 29 January 2011, 02:41 PM

Hi there,
I recently installed LiveHelp (http://livehelp.stardevelop.com) into my site at http://www.vshbbsurveys.com
Shown below are the instructions to follow to add their code to the website.
How might I accomplish this task in Xara?
Thank you in advance for your help.
--
Phillip

Live Help HTML Code
In order for your potential customers to find your online status, you will need to add the HTML code to your web site's pages. There are three simple steps to ensure Live Help will run correctly on your web pages.

Step 1. The following lines should be added on each page after your <title> tag and just before your </head> tag (this should be added once per page):



<script language="JavaScript" type="text/JavaScript" src="/livehelp/include/javascript.php"></script>


Step 2. The following lines should be added on each page between your documents <body> tags (this should be added once per page):



<div id="floatLayer" align="left" style="position:absolute; left:10px; top:10px; visibility:hidden; z-index:5000;"><map name="LiveHelpInitiateChatMap" id="LiveHelpInitiateChatMap"><area shape="rect" coords="50,210,212,223" href="http://livehelp.stardevelop.com" target="_blank" alt="stardevelop.com Live Help"/><area shape="rect" coords="113,183,197,206" href="#" onclick="openLiveHelp();acceptInitiateChat();retur n false;" alt="Accept"/><area shape="rect" coords="206,183,285,206" href="#" onclick="declineInitiateChat();return false;" alt="Decline"/>
<area shape="rect" coords="263,86,301,104" href="#" onclick="declineInitiateChat();return false;" alt="Close"/></map>
<div id="InitiateText" align="center" style="position:relative; left:30px; top:145px; width:275px; height:35px; z-index:5001; text-align:center; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 14px; font-weight: bold;">Do you have any questions that I can help you with?</div><img src="/livehelp/locale/en/images/InitateChat.gif" alt="stardevelop.com Live Help" width="323" height="229" border="0" usemap="#LiveHelpInitiateChatMap"/></div>


Step 3. The following lines need to be added where you wish to display the Live Help status indicator button (you may display many Live Help status buttons on a single page):



<a href="/livehelp/index.php" target="_blank" onclick="openLiveHelp(); return false"><img src="/livehelp/include/status.php" id="LiveHelpStatus" name="LiveHelpStatus" border="0" alt="Live Help" onload="statusImagesLiveHelp[statusImagesLiveHelp.length] = this;"/></a>


Please note: The above third step is optional and should only be added to web pages that you wish to display the Live Help button.

**gwpriester** · 29 January 2011, 10:56 PM

You can add the script to the BODY section using a placeholder. As far as the section that goes in the TITLE section, I believe you might have to edit the HTML document (in notepad or wordpad or a txt editor) and insert the script before the <BODY> tag.

**gwpriester** · 30 January 2011, 12:06 AM

An anonymous person from Xara User made these suggestions:

The requirement is to place the code before the closing head tag ( </head> )
Therefore;

Step1 should go into a <head> placeholder
Step2 into a placeholder on the page
Step3 (optional button) into a placeholder on the page.

But **nothing** is going to appear unless he has installed the Livehelp
system on his server and configured a MySql database for it.
http://livehelp.stardevelop.com/docu...ion/server.htm

His exported pages will also need to be PHP type.

**houseofman** · 02 February 2011, 07:35 PM

After some experimentation I was able to get LiveHelp setup and working using Xara. Good stuff.

1. As per "Step 1", I created an object onto the home page, added the <head> information into placeholder and applied the <head> "Name" as the anonymous person suggested. I found more information in the Xara help. I then applied "repeat on all pages".
2. As per "Step 2", I add this code into the "tracker code" area of the website so that it can be executed on all pages.
3. As per "Step 3", I created another object and added this code into the placeholder and again applied "repeat on all pages".
4. The exported pages did not have to be PHP type.

Thank you for your help Gary.
--
Phillip

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