no compatible products found

[Curt@dk]

Weird message to get from xara_template_pack1_en.exe : >There were no compatible products found on this computer< when both Xara Xtreme Pro 5 and MAGIX Xtreme Webdesigner 5 were registered and open at the time. It also happened when they were closed. Why won't this pack install? Isn't the template "extra", or have I (purchased and) tried to install something that I maybe already have per default?

Vista 32-bits.

[ChrisBro]

Strange indeed, you may do better to shoot an email directly to Xara support.

And welcome to the forum sorry couldn't be more help

Chris

[steve.ledger]

According to this page, the Template pack requires that the CD versions of Xtreme 5 or Xtreme 5 Pro are installed, the DL versions do not quality as a compatible product.
Xara Web Designer can qualify as a compatible product as can MAGIX Xtreme Photo & Graphic Designer 5 and MAGIX Xtreme Web Designer 5, but it's a little vague as to whether the MAGIX produts need to be the CD versions.

My advice is to open a support ticket with Xara

[Curt@dk]

I find all this really "weird"... I also have MAGIX Xtreme Web Designer 5 installed - and a lot of other Xara and Magix programs. Too many, I am starting to believe!

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I will try once more to sign up for Xara Support, so far I have not been able to figure out how to do it. I find their procedure to be an offence; why don't they just ask for my email or my license key? All this username etcetera is plain stupid

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But Thanks for The Welcoming!

[steve.ledger]

Curt@dk, is your installed 'Xara Xtreme Pro 5' the CD version??

[Curt@dk]

- oh, no it wasn't!

I never realized there would be a difference between the downloadable version I received together with the license key, when I first purchased the program, and the CD version. So, I installed the downloaded file at once, and when the CD came I simply placed it in a drawer, forgetting all about it - a "reserve", I thought.

Now I have installed both the boxed version and the template pack. :-)

Problem solved. THANK YOU!!

[steve.ledger]

Happy to help.
Also note, that only the CD version can be updated. DL versions do not have the built-in program updater.
I suggest you consider updating your installed CD version