Xtreme pro stopped working

[Deltapete]

Hi all,
normally just browse here, but I am having a problem starting xara xtreme pro. I have already tried uninstall and also deleted all xara refernced file in user data, to clear any left overs. Uppon re-install all starts ok first time I then dismiss popups for tips and such. After closing once then get this popup see attached jpg. Here is the windows report if it's useful to anyone.

From Windows error logs.
Error code:
Faulting application name: Xtreme.exe, version: 5.1.1.9166, time stamp: 0x4a444938
Faulting module name: XaraDoc.dll, version: 1.9.0.1, time stamp: 0x43060c33
Exception code: 0xc0000005
Fault offset: 0x0007505f
Faulting process id: 0x87c
Faulting application start time: 0x01cabb83791b1c2c
Faulting application path: C:\Program Files (x86)\Xara\Xara Xtreme Pro 5\Xtreme.exe
Faulting module path: C:\Program Files (x86)\Xara\Xara Xtreme Pro 5\XaraDLLs\XaraDoc.dll
Report Id: b986fdbc-2776-11df-9f78-0030bd2e4da7

Information
Fault bucket 855912848, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: Xtreme.exe
P2: 5.1.1.9166
P3: 4a444938
P4: XaraDoc.dll
P5: 1.9.0.1
P6: 43060c33
P7: 0007505f
P8: c0000005
P9: 00000008
P10:

Attached files:
C:\Users\Peter\AppData\Local\Temp\WERDAAE.tmp.WERI nternalMetadata.xml

These files may be available here:
C:\Users\Peter\AppData\Local\Microsoft\Windows\WER \ReportArchive\AppCrash_Xtreme.exe_1b5b5123a7b1ec6 10ece61a20420c2b76fb830_08a3fdd6

Analysis symbol:
Rechecking for solution: 0
Report Id: b986fdbc-2776-11df-9f78-0030bd2e4da7
Report Status: 0


I am running Windows 7 home premium 64bit and have been using xtreme on it for a couple of months no problems. I have also performed a system restore to a date when it worked ok, but still get this same message.
Yours hopefully,
Peter

[gwpriester]

Hi Peter

I haven't a clue but I am very sympathetic. Hang in there and I am sure someone will check in in a while with a suggestion or solution.

Gary

[Deltapete]

Gary,
Thanks for looking, it's not the end of the world as I have working on another PC, but I do prefer this PC as it is a dual screen setup.
A little off topic but thanks also for the time and effort you put into, this site and Xara One, It's always my first port of call for any help.

Peter

[gwpriester]

I sent an e-mail to Xara and asked them to look at this thread. So stand by.

[bb2]

Hi

Do you have DEP enabled? Right click on My Computer and select Properties
Select Advanced system settings to open system properties. Next, click on the settings button below the subheading 'Performance' from the 'Advanced' tab.
Select the Data Execution Protection Tab.

Which radio option do you have enabled.
If you have 'turn on dep for all programs and services except those i select' then you must add Xtreme.exe to the list. Click on the Add button, browse to your xtreme installation folder and double click xtreme.exe. Once added to the list, place a tick in the checkbox and apply the changes.

You will need to reboot the PC and then should try Xtreme again.
Let us know how you get on

Thanks

[Deltapete]

Hi bbs,
Looks like that was it, I wrongly assumed that doing a system restore would put everything back to how it was, but it did not change DEP back to off!
I remember now doing some fiddling with DEP earlier in the week, (that will teach me).
Thankyou very much for taking the time to help.
Regards to all,
Peter

[Deltapete]

Hi Gary,
thanks for sending on to Xara, but it now fixed due to bb2's help.
regards
Peter

[bb2]

Pleasure to have helped. Thanks again and thanks to Gary too

Regards
Bhavesh

[gwpriester]

Glad I could help.