XWD ftp issue

[bconner]

Hi,

A client of mine who has tried publishing her site is running into the 'Operation Timed Out' error message. She clicks on the publish button, verifies the local folder to publish to, and the popup window indicates 0% completed. And nothing more ever happens before the error message.

I run the ftp server and have extracted the commands XWD is sending. Here's what I see from this end:

[5] Thu 28May09 15:55:02 - (001108) Connected to 66.224.60.18 (Local address 10.0.7.1)
[6] Thu 28May09 15:55:02 - (001108) 220 Serv-U FTP Server v3.0 for WinSock ready...
[2] Thu 28May09 15:55:02 - (001108) USER gfs
[6] Thu 28May09 15:55:02 - (001108) 331 User name okay, need password.
[2] Thu 28May09 15:55:02 - (001108) PASS xxxxx
[5] Thu 28May09 15:55:02 - (001108) User gfs logged in
[6] Thu 28May09 15:55:02 - (001108) 230 User logged in, proceed.
[2] Thu 28May09 15:55:02 - (001108) PWD
[6] Thu 28May09 15:55:02 - (001108) 257 "/" is current directory.
[2] Thu 28May09 15:55:02 - (001108) CWD index_htm_files
[6] Thu 28May09 15:55:02 - (001108) 250 Directory changed to /index_htm_files
[2] Thu 28May09 15:55:02 - (001108) PWD
[6] Thu 28May09 15:55:02 - (001108) 257 "/index_htm_files" is current directory.
[2] Thu 28May09 15:55:03 - (001108) TYPE I
[6] Thu 28May09 15:55:03 - (001108) 200 Type set to I.
[2] Thu 28May09 15:55:03 - (001108) PASV
[6] Thu 28May09 15:55:03 - (001108) 227 Entering Passive Mode (10,0,7,1,6,222)
[5] Thu 28May09 15:55:13 - (001108) Closing connection for user gfs (00:00:11 connected)

No attempt to upload files. I even created a new publish folder on her computer and created the files in that folder. And finally to verify that there wasn't anything odd with her computer or the server here, I manually ftp'd the files up with no problem.

She's on 5.0.1.7886 if that helps.

Thanks in advance!

--Ben

[Soquili]

Hi Ben,

Sorry to hear about your clients problem.

A similar problem occurred recently. Please have a look at the posts in the thread http://www.talkgraphics.com/showthread.php?t=37631.

Using XaReg to enable FTP Trace in Web Desiger and DebugView your client can help collect information from their end.

[bconner]

Thanks much, Bill. I'll have her run the debug app and see what it returns. Ought to be informative.

--Ben

[bconner]

Hi Bill,

Ok, here's the snippet from the debug file pertaining to the ftp transfer:

00000050 43.85994720 [3380] In background FTP thread
00000051 45.98534775 [3380] Passive connection 0x00cc0008 made by 0x07adea70
00000052 45.98540115 [3380] FTP thread: CREATEDIR 'index_htm_files'
00000053 45.98557281 [3380] GetCWD
00000054 46.59960175 [3380] FTP thread: SetCurrentDir('index_htm_files')
00000055 46.59966278 [3380] SetCWD index_htm_files
00000056 47.30918121 [3380] GetCWD
00000057 48.01857758 [3380] FTP thread: CREATEDIR worked
00000058 48.01863861 [3380] FTP thread: new prefix = index_htm_files\
00000059 48.01875687 [3380] Setting progress 'Uploading 'index.../0.jpg''
00000060 48.01887131 [3380] FTP thread: PUTFILE 'C:\Documents and Settings\Linda\My Documents\Xara Web Designer\gofourstar\index_htm_files\0.jpg'
00000061 48.02046204 [3380] FTP thread: PutFile('C:\Documents and Settings\Linda\My Documents\Xara Web Designer\gofourstar\index_htm_files\0.jpg', '0.jpg')
00000062 48.02053070 [3380] PutFile 0.jpg
00000063 59.88949585 [3380] Error message is 'The operation timed out '
00000064 59.89355469 [3380] AddError('The operation timed out ')
00000065 59.89368439 [3380] Retrying PutFile('C:\Documents and Settings\Linda\My Documents\Xara Web Designer\gofourstar\index_htm_files\0.jpg', '0.jpg')
00000066 62.02481842 [3380] Passive connection 0x00cc0008 made by 0x07adea70
00000067 62.02615738 [3380] SetCWD /index_htm_files
00000068 62.58284378 [3380] GetCWD
00000069 74.46704865 [3380] Error message is 'The operation timed out '
00000070 74.46836853 [3380] AddError('The operation timed out ')
00000071 74.46849823 [3380] Retrying PutFile('C:\Documents and Settings\Linda\My Documents\Xara Web Designer\gofourstar\index_htm_files\0.jpg', '0.jpg')
00000072 76.07513428 [3380] Passive connection 0x00cc0008 made by 0x07adea70
00000073 76.07518768 [3380] SetCWD /index_htm_files
00000074 76.43981171 [3380] GetCWD
00000075 88.13849640 [3380] Error message is 'The operation timed out '
00000076 88.13855743 [3380] AddError('The operation timed out ')
00000077 88.14011383 [3380] FTP thread: PUTFILE failed
00000078 88.14064789 [3380] Leaving background FTP thread

I'm wondering if she needs to set it to 'active' vs passive. Does that get done through the debug app or XWD?

--Ben

[ChrisBro]

Hi dont know if this will help or not?

http://www.talkgraphics.com/showthread.php?t=37631

[Soquili]

Hi Ben,

I agree that your client should try using the Active mode.

Have her open XaReg and change the FTP connection type to Active.

She should then open XWD and try to publish her site.

[Gramps Curtis]

I was doing fine ftping to a server using Filezilla. But then I started trying to upload to another server and about went crazy trying to get to the bottom of it all. The server mgr kept talking about ACTIVE. When I tried to switch to ACTIVE in Filezilla, settings got ugly real fast.
I tried another free ftp client "WINscr" and almost in seconds after I downloaded the prog, I was uploading my files. How sweet it is!<grin>

Gramps
Hillsboro OH

[steve.ledger]

I tried another free ftp client "WINscr"

That would be WinSCP yes?

[BBS]

I'm trying to publish and getting the same message, although I think it might be something with my connection.

I ran the debug and got
[15644] | tid00003A8C Couldn't open named pipe (2)
[15644] | tid00003A8C Couldn't open named pipe (2)
[15644] | tid00003A8C Couldn't open named pipe (2)
[15644] | tid00003A8C Couldn't open named pipe (2)
[15644] | tid00003A8C Couldn't open named pipe (2)
[15644] | tid00003A8C Couldn't open named pipe (2)
[3708] | tid00002870 Couldn't open named pipe (2)
[3708] | tid00002870 Couldn't open named pipe (2)
[3708] | tid00002870 Couldn't open named pipe (2)
[15644] | tid00003A8C Couldn't open named pipe (2)
[15644] | tid00003A8C Couldn't open named pipe (2)
[15644] | tid00003A8C Couldn't open named pipe (2)
[15644] | tid00003E0C Couldn't open named pipe (2)
[15644] | tid00003E0C Couldn't open named pipe (2)
[15644] | tid00003E0C Couldn't open named pipe (2)
[15644] In background FTP thread
[3708] | tid00003884 Couldn't open named pipe (2)
[3708] | tid00003884 Couldn't open named pipe (2)
[3708] | tid00003884 Couldn't open named pipe (2)
[15644] Passive connect failed err = 0x00002ee2 12002
[15644] Error message is 'The operation timed out '
[15644] AddError('The operation timed out ')
[15644] Active connect failed err = 0x00002ee2 12002
[15644] Error message is 'The operation timed out '
[15644] AddError('The operation timed out ')
[15644] FTP thread: Failed to open FTP connection
[15644] Leaving background FTP thread

Anyone have thoughts or suggestions?

[Soquili]

Hello BBS,

Welcome to Talkgraphics.

Are you using Web Designer's FTP publish feature?

Named pipes are more often associated with SQL server connections than with FTP connections.

What version of Windows are you using?

What type of internect connection are you using?