Very troublesome "access denied" problem

**philt** · 28 April 2009, 10:36 PM

Somehow XWD has decided to lock the index_html_files folder. And it seems to be empty (I think). I cannot export, cannot open the file folder, nor delete it, nor change folder properties. And now if I run preview, no images appear. This looks to be similar to a problem posted some time ago by a user called dogberth.

This has all happened today after I added a simple "Contact" page running a little JotForm script in a placeholder. I have tried removing everything from the page, although I've not yet tried deleting the page itself. Locked up tight as can be and no idea really what has gone wrong or why. I have uploaded the .web for what it's worth. The whole thing, except for the work I did today, was published some time ago without any problem. Help sure would be appreciated.

**zaphodeist** · 29 April 2009, 08:24 AM

Folder opened fine here. I exported under a different name as you can see, but whether that has anything to do with it ...

Are you running Vista? If so it might be one of those "right-click and run as administrator" technicalities I've heard about.

*EDIT* Just tried exporting with usual index name and it worked OK.

**steve.ledger** · 29 April 2009, 08:36 AM

Sometimes files locked by an unknown process is fixed simply by rebooting Windows.
If you don't like do do this, there's an 'Unlocker' utility which can identify the locking handle and release it 99% of the time.

**Boy** · 29 April 2009, 09:50 AM

Very useful, Steve. You're the master vault keeper of free utilities and other interesting programs. Thanks!

**philt** · 29 April 2009, 02:01 PM

Thanks all for the help, and especially Steve for the 'unlocker' which I shall try and also keep handy.I am running Vista Home Pro. After posting, it finally occurred to me (duh) to export to a new folder. Worked fine. What I don't know is why this happened. Chalk it up to a 'glitch' i guess, and go on with life.