Does Support Answer Email?

**glasscottage** · 16 July 2006, 12:45 AM

I have asked this question, "Does Support Answer Email?" in other threads with no answer.

My second question is, "How long does an answer usually take?"

My other question is, "What method must be used to get a refund for a product that is not working, with no fix?"

Thank You

**jamesmc** · 16 July 2006, 12:51 AM

Well, it is a weekend and the support personnel may not be there until Monday. Sometimes a Xara employee does come by and check posts, but this is no guarantee.

**remi** · 16 July 2006, 12:53 AM

Originally Posted by glasscottage

I have asked this question, "Does Support Answer Email?" in other threads with no answer.

Surely not over the weekend...

Originally Posted by glasscottage

My other question is, "What method must be used to get a refund for a product that is not working, with no fix?"

Ask Xara Ltd., not the forum...

**glasscottage** · 16 July 2006, 03:05 AM

Customer service should not take a break.

Smart a$$ answers should take a break.

And..........Xara sent me to this forum....so why don't you ask Xara and get back to me.

**toffeeman** · 16 July 2006, 08:49 AM

This forum is for peer to peer support, and, it's one of the very best around for that.

Your questions cannot be answered here by us. We don't work for Xara. We use Xara products.

No-one has given any smart anything answers. They have told you what the truth is.

Live with it and move on.

Dave

**remi** · 16 July 2006, 10:30 AM

Originally Posted by glasscottage

Customer service should not take a break.

Smart a$$ answers should take a break.

And..........Xara sent me to this forum....so why don't you ask Xara and get back to me.

You buy a software for $24,95 and have expectations like a large investor. 24h customer service and personal telephone support to holding your hand while you go to toilet...? Think a little bit about your mindset.

And..........this is a friendly forum.....so why are you not patient and do contact the support on Monday again, if there is nobody, who is able to help in this forum?

**AntonyF** · 17 July 2006, 07:23 AM

glasscottage, please private mesage me your email address used for your support requests, or you ticket numbers, and I'll chase them up.

Antony

**youshine** · 02 August 2006, 02:27 AM

I also sent e-mails three or four times over the past weekends and have not received any response yet...

I wonder why....

**remi** · 02 August 2006, 09:30 AM

Perhaps, because it was WEEKEND????

**youshine** · 02 August 2006, 05:03 PM

It is already Wednesday, and I have not received any response yet but all those auto responses...

Thanks anyway for your response. At least it's good to know that there are some who read my post.