CDs and Manuals are shipping

**Ron Duke** · 11 January 2006, 08:50 PM

I'm so jealous!
ron

**BONES** · 12 January 2006, 12:18 AM

I just noticed last night as I was putting my new case into my X1 box that I already had a shortcut card but it had somehow got stuffed into the bottom of the box and didn't want to come out.

**Zenarcher** · 13 January 2006, 10:39 AM

Got my copy last night at 8.45. I ordered it from Grey Matter on 28th October.
Very pleased to have got hold of this great program at last.

**antimix** · 15 January 2006, 02:37 PM

Hi,

I had already downloaded and installed the latest XARA DL in order to extend the expiration time. Now my CD arrived, pushed and broken (jewel box and CD !)

...

I opened a ticket to XARA, in order to have a new CD shipped.

In the meantime I think that also the latest XARA Download will expire soon.
- How can I survive till the arrive of the (hoping safe..) next CD

?

Regards.
Roberto

**Robbie Shepard** · 17 January 2006, 06:34 PM

...

**mglenn** · 17 January 2006, 07:38 PM

Originally Posted by mglenn

I hope support at Xara sees this.
I have sent many emails to Xara support inquiring about an update as to when I should receive the Xara X cd's and manual I have paid for.
I have not had the courtesy of an email response.

If you are with Xara and see this will you please contact mglenn@cs-kc.com

Thank you very much!

I would like to thank Neil with Xara for responding to this post.
I have received my Xara Xtreme CDs and Manual.
Thanks!
However I have recently received an email from Xara support telling me that they could not track my order for X1 and my missing CDs.
The statment was " Xtreme supercedes X1 so they wont send my origonal X1 order, CDs not received"
With the controversy about the differences and pros and cons of each product, I see the necessaty to have both installed.

I am a business owner and a reseller of software.
In my opinion, the worst thing a business can do is not communicate with the customer.
Unless I see better response to sales questions from Xara I will be reluctant to recommend the Xara product line.

I hope my feelings on this change.
The ball is in Xaras court.
mglenn@cs-kc.com

**Doug** · 18 January 2006, 08:07 PM

FYI:

-Xara Xtreme purchased a few days before Christmas.

-Mailed Jan. 9 06 from England

-Arrived here today (Jan 18 06) in Vancouver BC Canada

-CD in perfect condition! :-)

**Aeneas** · 27 January 2006, 09:22 AM

Well, I was about to start a thread about having to wait more than three weeks for my cd's, but this seems to be normal.
I could've come by train to Hemel Hampstead (I have friends in Berkhamsted).

O well...