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Oh, and I have informed support and closed the ticket. Btw, I was very impressed with the quick response from support when I first submitted my ticket.

Hi bb2. I actually replied to this thread a couple of hours ago, but the response doesnt seem to have registered on here. Just want to say a big thank you for your help. After following your steps...

Ok, did the above and it reinstalled and gave me back the templates. Thanks for the info and your invaluable help. However, even though all the folders in the design gallery are now blue and should...

Hi bb2. You are such a help, thanks. It is just after 1am here downunder, and I need matches to keep my peepers open...so I will hit the hay and try your suggestions later today. I will keep you...

Hi bb2. I followed the first procedure and for some reason when I restarted the programme, a box appeared telling me that the update had stopped because it was corrupt. But I had not even requested...

oh, just saw you have given me more info. Will get back to you after I try it.

Hi bb2. Yes, when I applied the patch the activation screen came up again, so I entered the serial number yet again. A green tick confirmed the number, and another green tick confirmed my email. When...

After updating today my purchased version (that I have registered) has reverted to a trial copy, with no access to the templates, clipart etc (all the red files in the trial version). I have...