Suddenly Can't Export PDF Files - Help!

Today when I tried to export pdf files from XDPX360, I get the following error message:
"The PDF Filter encountered a general problem. PDF export is aborted. (0004)"

Yesterday there was no problem. I've tried exporting existing files and blank files and get the same error.

I have admin rights on my computer and I've tried the right-click, "Run As Admin" trick, but it didn't help.

I've also uninstalled and reinstalled several times and restarted my computer several times.

Nothing else has changed on my computer from yesterday when I used it last, until today.

I created a ticked (RDZ-583-64492), but I've never had great support from Xara through their ticket system.

Please help if you have any other suggestions to try! I use Xara as my primary design program at work and I'm dead in the water right now!

-Paul

Where are you trying to export to? Did you try your desktop to help eliminate permission issues? Reboot?

Oh yeah, did you try just doing a new document instead of the file you are working on?

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Originally Posted by mwenz

Where are you trying to export to? Did you try your desktop to help eliminate permission issues? Reboot?

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I've tried exporting it to a bunch of places with no success. Yes, I rebooted several times.

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Originally Posted by mwenz

Oh yeah, did you try just doing a new document instead of the file you are working on?

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I've tried new, old, blank, different sizes, and all the pdf export options :D

I haven't heard back from Xara yet and I've tried everything I've come across for solutions. Following an old article I found on xara's support knowledge base, I tried to register the individual filter dlls for pdf export, but this didn't help either.

As a temporary fix, I downloaded/installed the 32 bit version and it's working as expected. 64 bit is still not working despite many uninstalls and re-installs and reboots.

seen this before - a long time ago - as I recall the solution was to run program as administrator in an administrator account, but also with windows UAC settings down to 'never notify' just for that operation - but this is from memory... and would have been a different version of xarra an quite possibly win7....

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Originally Posted by handrawn

as I recall the solution was to run program as administrator in an administrator account, but also with windows UAC settings down to 'never notify' just for that operation

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Thank you for the suggestion - I'm definitely open to them! I tried this, but it didn't work. Xara did respond now asking for additional information. If/when this is resolved, I'll report back.

You could try uploading file to here to see if we get them same problem as it would be quicker than waiting for Xara to respond. I have had a few problems over the last year exporting to PDF they were the old problem with either fonts or artifacts off the artboard which caused the aborted export.

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Originally Posted by Albacore

You could try uploading file to here to see if we get them same problem

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Every file has the issue including a new blank file.

Well... It's been a week since I gave Xara more information through their ticket support system, and they have not got back to me.

I use XDPX at a fortune 500 company and I've fought over the years to be able to use it over other pro software titles. Xara left me high and dry on this one and I don't really have a leg to stand on with my supervisor; I'll begrudgingly have to transition to other software. Being a customer for every pro version since V6, I genuinely thought they would help out more.

maybe some other program has interefered with the filter... can't really help much beyond that...

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Originally Posted by handrawn

maybe some other program has interefered with the filter... can't really help much beyond that...

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Could be... I tried closing most of the other running programs on my computer. Nothing new was installed that I recall. When I submitted my ticket, Xara had me use debugview to see if there were any issues during operation. I haven't heard back yet from them, but I didn't notice anything out of the ordinary in the debug log file.

I sincerely thank all of you for your suggestions. I always have felt the best asset to Xara is the talkgraphics community!
-Paul

I am having the exact same problem with Designer Pro x365 - same error, etc. I also sent Support request - no reply yet. I also have Designer Pro X9 installed on the same computer (Win7 64-bit). I am able to Export the same .xar file to PDF with that version. I have other versions of Xara installed on a Win7 64-bit laptop as well and (curiously) they have the same export problems. This is new. I've used Xara programs for years without a hint of export problem. If you have X9 - give it a try, until there is an X365 solution. I hope this helps.

I just re-checked my Wn7 64-bit laptop installations of Xara programs (Xtreme5 and Designer Pro 7), and both will export to PDF. My Win7 64-bit PC will still export to PDF, using Designer Pro 9, and still will not export using Designer Pro X365 (v. 2.6.2).

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Originally Posted by Jagga

My Win7 64-bit PC will still export to PDF, using Designer Pro 9, and still will not export using Designer Pro X365 (v. 2.6.2).

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Yup. Same Issue and windows version. It seems like it's an issue with the PDF filter, but I feel like I've tried everything to fix it without success.

You could try to delete the PDF-Filters in c:\Program Files\Xara\Xara Designer Pro X\12\Filters\ENG\PDFImport\ and c:\Program Files\Xara\Xara Designer Pro X\12\Filters\ENG\PDFXFilter\.
Then You must do a repair installation.

If this not work, uninstall Xara and clean all registry entries with Xara. Delete the Xara-folder in the Programm-folder, in c:\ProgramData\ and in c:\Users\Your name\AppData\Local\Xara\. Shut down Your machine and after new boot reinstall Xara.

I hope this will work – or wait until X-mas and maybe Xara has a solution for You.

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Originally Posted by ernie-f

...I hope this will work – or wait until X-mas and maybe Xara has a solution for You.

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Might be a tad optimistic there, Ernie!

There have always been some export filters not seen or not working correctly for some users. Often it is the PDF export. But I've never seen it last beyond running as an admin.

It may be that even the installation needs to be done on an elevated level--that is, run the installer as an admin.

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Originally Posted by mwenz

Might be a tad optimistic there, Ernie!

There have always been some export filters not seen or not working correctly for some users. Often it is the PDF export. But I've never seen it last beyond running as an admin.

It may be that even the installation needs to be done on an elevated level--that is, run the installer as an admin.

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I had this problems often with XDP X. And I figure out, that delete all what Xara write to the installation and than make a clean install works for me. In Win 7 and obove, You can only as an admin install programs.

Greetings all... I just experienced the same problem and closed-out the program, rebooted, etc. options, all forms of PDF export... all to no avail.

Prior to the problem, I had been monkeying around with bullet symbols but decided to revert to their standard form. During that exploration a few things were abnormal, which is why I went back to conventional forms of bullets.

Anyway, that is the before the problem situation. Recalling that, this morning I wondered if some of that monkeying around introduced some anomolies in the text. To test that, I selected all the objects and change ALL text to a standard but different text (Arial) and then tried a PDF export.

It worked fine. I am not sure of your text situation in your case, but you might want to give this a try.

Cheers,
Keith Jones, Victoria, BC

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Originally Posted by rkeithjones

Greetings all... I just experienced the same problem and closed-out the program, rebooted, etc. options, all forms of PDF export... all to no avail.

Prior to the problem, I had been monkeying around with bullet symbols but decided to revert to their standard form. During that exploration a few things were abnormal, which is why I went back to conventional forms of bullets.

Anyway, that is the before the problem situation. Recalling that, this morning I wondered if some of that monkeying around introduced some anomolies in the text. To test that, I selected all the objects and change ALL text to a standard but different text (Arial) and then tried a PDF export.

It worked fine. I am not sure of your text situation in your case, but you might want to give this a try.

Cheers,
Keith Jones, Victoria, BC

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That's maybe an other issue, fonts are not allowed in pdf. For this example You may convert all text into shapes.

I tried deleting the pdf filters and reinstalling, but it didn't help. I also ran the installation as an admin and, of course, the program, but nothing changed. The font issue that was mentioned is another issue, because I can't export even a blank file.

Ironically, today I started getting the notification that I need to pay for the Update Service or I won't have access to program updates or online services. I think I'll keep my $129 until they get it working for me.

Still no word from Xara...

… but an blank page has still information about a standard font, in Win is this Arial, Tahoma or Times what a document tell the tamplete.
More about PDF Yuo'll find in at http://www.pdfx-ready.ch choose english.

That's the 'E' in the 'D' 'F' 'E' menu top left for us old farts ;)

And that helpes to figure out the problem?
I'm impressed!

We in Germany can't do it!

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Originally Posted by rubiksolver

I tried deleting the pdf filters and reinstalling, but it didn't help. I also ran the installation as an admin and, of course, the program, but nothing changed. The font issue that was mentioned is another issue, because I can't export even a blank file.

Ironically, today I started getting the notification that I need to pay for the Update Service or I won't have access to program updates or online services. I think I'll keep my $129 until they get it working for me.

Still no word from Xara...

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As mentioned, I have the same "Can't export to PDf, using XDPx365". I have 4 other versions of Xara that can still eport to PDF. I contacted Xara support on 23 June 2017 and heard back on 29 June. In the meantime, I downloaded Xara Photo and Graphic Designer (5th Xara program), and it will export to PDF. It is still XDPx365 that will not. I sent Xara support a DeBug log. I'll post if a working fix was relayed to me by support.

I heard from Xara Support (June 30):
"We have managed to track the issue down slightly, we know it only occurs with 64 bit programs, which is why the issue doesn't occur with Photo and Graphic Desiger, as this is 32 bit.

We are still looking into this, thank you for the information you have supplied, I will pass it along to our developers for them to look into.

I will keep this ticket on hold and reply when we have more information, or a fix for you."

Thanks for the update Jagga.

I am pleased to report that, after updating (July 12, 2017) XDPx365/64-bit, I can (again) export to PDF. I tried several settings and tried simple and complex files - all exported as expected. Thank you, Xara.

Jagga - Thank you for letting me know about the update since I wasn't notified automatically through the app. I also can confirm that this fixed all my pdf problems!

You are welcome, rubiksolver - but I learned of the update from a posting by Egg Bramhill:
https://www.talkgraphics.com/showthr...date-July-2017 .

So we both were helped as soon as possible, by him - "Thanks, Egg". And a "thanks" to Xara, as well. Somewhere (possibly during the update), I read about a "major update" coming very soon, but can't remember the message.