Photos not uploading fully Help please

Hi Guys,

I had so many problems with my old (new) website and have started a new one from scratch. All is going well and have learned a lot in the past 2 weeks however, I have a photo in about me page which will only partially load.

I have tried uploading with both the Xara and filezilla (even exporting it to my desktop and doing it from there.

The really frustrating thing is that on one of the uploads the about me photo came up perfectly and thought I'd cracked it. I Went in to resize it and a few other changes to the other pages and uploaded and now the photo only partially loads.

I have tried using a photo gallery frame putting the jpeg in there and putting the jpg directly on the page both with the same results.

Can some kind soul go and have a look at www.image23.fr.

I am using ie11 as a browser, but have also used firefox and chrome to look at it but they are all the same view.

Confirmed. Half images in Firefox on the about page. :(

This issue has been reported and it may be related to problems caused by Microsoft.

Check back and one of the members who has a better memory than moi can give you a link.

Here is something you can try.

Right click on each image and click View Image. This will tell you the image name (as published). For example, 59.jpg

Export the three images (one at a time) to your desktop with the same names: 59.jpg, 63.jpg, and 66.jpg and then use Filezilla to replace the images on the server in the index_htm_files folder.

Quote:

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Originally Posted by gwpriester

Confirmed. Half images in Firefox on the about page. :(

This issue has been reported and it may be related to problems caused by Microsoft.

Check back and one of the members who has a better memory than moi can give you a link.

Here is something you can try.

Right click on each image and click View Image. This will tell you the image name (as published). For example, 59.jpg

Export the three images (one at a time) to your desktop with the same names: 59.jpg, 63.jpg, and 66.jpg and then use Filezilla to replace the images on the server in the index_htm_files folder.

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Thanks so much Gary. That seems to have done the trick. The photos were not in the file in the first place, but they are now. I find this strange as I had saved and exported and uploaded.

Anyway thanks for the pointer Gary very very much appreciated.

Any idea why I can see my favicon in Firefox but not on IE?

No idea. IE has many problems. :O

Still half or no images in Firefox!

I asked Xara to look at this thread and respond.

This is the exact same problem I have been having. I have been using xara 7 for over a year now and just tonight I am experiencing this problem of half loaded pictures and missing text after uploading .

Quote:

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Originally Posted by mrryan21

This is the exact same problem I have been having. I have been using xara 7 for over a year now and just tonight I am experiencing this problem of half loaded pictures and missing text after uploading .

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I am still having problems with them only half loading. I have tried everything with no luck. For a photographer to not be able to load photos is a big problem. My front photo loads up everytime!

On another subject does anyone know how to remove the white border from a pop-up photo?

This is just bonkers!

Published and most of the photos only half loaded, so did what Gary suggested, looked at the source info saw what Xara had renamed the jpg, uploaded my original picture renamed and it has gone in no problems.

Go to the gallery page and tried to do the same, but because it is a pop up photo there are 2 jpgs if I try to do the same as I'd done as before I lose the photo frame and it just puts the picture up fully on the page.

If I have to do that with every photo that is just stupid and makes a 10 min job hours long.

Any thoughts guys to solve this problem?

There is a new update just issued this morning.

Go to Help > Check for Updates and then follow the instructions to update.

Let is know if this helps.

@Image23 - what version of Web Designer are you using? Please go to Help > About and copy the info from the top line of the dialog box.

The update released today is only for version 9 programs, so if you're not using v9 then this will not resolve your problem.

Is there a work around for earlier versions Pete?

Hi Gary,

Just tried that and said my WD 7 was all up to date but have not updated for a couple of weeks and definitely not today. so it will not let me upgrade my about bit says I have 7.1.2.18680 is that the latest?

I seem to have got most of the stuff I want on my pages now, using a combination of publishing from Xara, when you look at the website all the images are mangled, so what I do then is upload the htm files with Filezilla and that sorts out the images.

I have tried to put 2 galleries on 1 page, but will only show the 1st gallery and ignores the other gallery, I have even tried just putting a pop up photo on the page with the gallery but just ignores them as well, even though it looks perfect in the preview.

Would there be any merit in upgrading to the wd9 pro? I feel the the 7 is struggling to cope with what I want.

Thanks for you help in any case.

Much appreciated.

Den

@Gary, there will be updates to fix that specific problem for versions 7 and 8 in due course. Due to the amount of work involved and testing that has to follow we want to ensure that the problem is fixed in version 9 before releasing any patches for versions 7 and 8.


@Image23, do you encounter any errors whilst publishing from Web Designer?

Could you go to Web Properties > Publish tab and un-tick the 'Re-publish changed files only' option and then perform a publish from Web Designer again and tell me whether you get any errors?

Assuming that you don't get any errors, go to your website and press Ctrl + F5 and see whether the pages look correct?

Thanks

I have been following the outcome of this very closely! I am having an almost identical problem with my WD 7. I have been messing around all morning trying to use file zilla to fix the problem but it has been to no avail as of yet. @PeteS do you know for sure if version 9 has been fixed because I do not have the luxury of waiting for 7 to be fixed. The company I work for will not wait that long and if it is not fully fixed in version 9 I will be forced to find another product which I am not excited about because I have used xara since the beginning.

Pete - I have a client I am teaching to use Xara. She was complaining about time out issues. I said update DPX9 and let me know if this helps.

It did.

Quote:

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Originally Posted by PeteS

@Gary, there will be updates to fix that specific problem for versions 7 and 8 in due course. Due to the amount of work involved and testing that has to follow we want to ensure that the problem is fixed in version 9 before releasing any patches for versions 7 and 8.


@Image23, do you encounter any errors whilst publishing from Web Designer?

Could you go to Web Properties > Publish tab and un-tick the 'Re-publish changed files only' option and then perform a publish from Web Designer again and tell me whether you get any errors?

Assuming that you don't get any errors, go to your website and press Ctrl + F5 and see whether the pages look correct?

Thanks

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Hi Pete,
I already have that option checked so only publish changes. I find this all strange as with my old website, the basic format was set up by a friend and he showed me how to change text update photos etc. and I did not have many problems other than getting an old brain around web site stuff :).

I have basically redesigned my website and know how to add pages and set them out and is reasonably hassle free, however uploading photos is now a problem, that I can do without.

When you say V.9 has the fix do you mean V.9 of WD7 or do you mean WD9?

@mrryan21 - The vast number of reports that we've had since the latest update have been positive. This problem is not isolated to Xara products, but many programs that have FTP ability due to a change in a subsystem function within the Windows operating system which was made at the time IE11 was released.

@GWP - Thanks, more positive feedback :)

@Image23 - Version 9 programs are the first to receive the full fix. You are using version 7 so the update for that will only be released once we are happy that the problem has been resolved. However I'm not convinced at the moment that you are seeing the same problem here.

I think you've misunderstood what I asked you to do from my previous post.

1. When you publish from Web Designer, do you encounter any errors during the publish?

2. Go to Web Properties > Publish tab and un-tick the 'Re-publish changed files only' option. Then click OK and go to File > Publish Website. So that you do a full publish, not just an incremental publish.

3. Do you get any errors during publish this time?

4. If you do not get any errors during the publish, go to your website and press Ctrl + F5 - does that display correctly?

Hi Pete,

OK I understand now. I tried that and got no errors but the upload via Xara still mangled all my photos, but have found I can get over that by uploading direct through filezilla.

Am I likely to solve all my problems by upgrading to V.9?

Can you download a 15 free trial version and will I be able to load my V.7 web files into it as I am not keen to start all over again.

Den

OK, I think the best thing to do from here in order to further investigate this particular issue is to submit a support ticket at http://support.xara.com and the support team will be able to assist you further with more specific advise.

You certainly can download the trial of version 9, open your file and try publishing but I'd maybe suggest not trying that unless you'll be purchasing it, only because it may confuse things when investigating the problem with you at this stage.

Thanks.

Thanks Pete. I have done that and it is with them now.

I also have a problem with the galleries they are cutting off the last 2 pictures and the nav controls are not working.

Have a look and you will see what I mean. www.image23.fr

Just to make sure. I upload the site from Xara which gets the majority of the site up but mangles the photos, so then upload all my htm files up with filezilla and that sorts the photos out, and then upload all my pages, index, about, services etc. all to the htm files, that is right isn't it?

Also on my about page the text is funny so edited it and then uploaded but the text will not change at all.

I am sorry to rant on.

Den

OK Chaps I have sorted it out and will tell you what I found.

Exported to desktop and then used FZ to upload the files. It did not work. Looked at the size of the files on my desktop and what had been uploaded to Godaddy and they were not the same size for example my about page was 6573K on my desk to and only about 6283K on the host.

I had noticed on the various uploads that timeout happened when using FZ then re-established and continued numerous times, but thought nothing of it as it tells you at the end if the files were uploaded successfully or not.

So I used the Godaddy file uploader and all the files went up perfectly and exactly as displayed in my WD7.

I guess there is still a problem with Xara publish and something with FZ and timing out.

But for now I'm a happy chappy :)

Filezilla is subject to the same time out issues Xara was having. I have had similar issues with NetObjects Fusion 12 and CuteFTP.