Serious Error from Xara Web Designer

I keep getting an error when I try to delete text saying:

Serious Error From Xara Web Designer (in the top bar)
then...
Access violation exception at 0x00670CB5

You have the option to click "Continue" or "Quit"

If I click either one I get the following:

A serious error has occurred. A log of this error has been captured and can be sent to Xara to help improve Xara Web Designer. (etc... asks me if I want to send to xara) and it gives me a reference code which is:
bf373369-548f-43c1-9622-a19c572336d0

Someone please help! I need to edit my website asap to continue getting clients and it won't let me! I have tried restarting program and computer to no avail.

I'll have a look at the problem if you post the example (or a reduced version of it, still containing the problem).
Another option would be posting the crash report. But the looking at the troubling document is the best option.

kmario,

I'm not sure what you mean by "post the example or crash report"? Can you elaborate?

Heather

Hi Heather,

you can add attachements to your posts in talkgraphics. It would be best if you attach the crashing example. Then I can download it and have a look at crash.

Attachment 86727

kmario

kmario,

I understand that I can attach things, I'm just not sure what exactly it is that you want me to attach? Is there something I can save? Do you want a screen shot? I'm sorry I do not understand.

Heather

No problem.

With the information you've given I can't track down nor identify the crash. Also it seems you've didn't send the crash information to Xara. That's why I did ask you for additional information. That could be either the crash log or an example document, that does crash when you try to delete the text, because on any version of WD I've tried deleting text is working fine.

Step #1: Look into the about box of your WD and post the exact version number.

Step #2 could be: If the crash occures only with a certain web site. I ask you to post the .web-file. That is the most easy way to help you. If WD always crashes I'd like you to describe what steps your doing before it crashes (but please post the exact version number before).

Step #3 could be: Just send the crash report and post the reference code in this forum again (it will be different from the one in your first comment).

I hope that's clear.

The .xar [or .web if using Web Designer] :-)

Ok.

1. (version #) - Xara web designer 6.0.1.1335OM CD (Xara) Jul 13 2010

2. Would this be my full website file that I am attaching?

3. I did it again, and sent the error report. Here is the reference #8b657050-8568-4667-91c6-a15567c3f225

I just tried it with another website I created in the same program & version and it did the same thing.

Thanks for your informations, I've recieved the crash report.

Unfortunately I doesn't tell that much about the problem you are describing. And I couldn't reproduce it either with the version number you've reported. I assume there is something wrong with the installed fonts, but can't say that for sure.

So please add one document of yours that is crashing, when you are deleting text. You can reduce the size of the document by deleting all pages in the document except for one with the text that crashes when deleted.

And also please give a note, what you click and which buttons you press to make it crash.

I tried uninstalling and reinstalling and it is still giving me the error, in fact it wont allow me to do much of anything without giving me the error. I can not delete pages I can't even save the document.

I'm not even sure if this attachment will work...

Attachment 86878

Is there a faster way to resolve this problem? I seriously need to be able to edit my website or I don't make money...

Another note: I just installed the WD7 trial version. The files work with the trial version, but still not with my full version.

Here is a new reference code that I just sent: aca0881d-e967-4f10-ac7a-a10b52ec7120

I have also attached the error log. Please help :)

Attachment 86879

To help you, I need you to help me find the crash.

As said before the crash logs are giving a hint, but are no real help with this error.

For me the attached document of yours (Newluckypaws.web) is working fine. Thanks for attaching!
Earlier, you wrote, that it crashes on deleting text. So I've tried to delete text (and I nearly tried deleting any text in the document) and it worked fine. So there might be another issue involved in this.

Please describe, what you're doing to make it crash. For example: (A) Open NewLuckyPaws.web. (B) Go to page "index" and select text "Puppy". (C) Try to delete with DELETE-key -> It crashes.

I really like to help you, but without such a description I'd have to guess what is causing the error. Unfortunately there is no time for guessing, at the moment ;-)

I simply open Xara and either the document opens on its own or I can go to file open.

I simply click on the text and hit backspace and the error happens.

It also happens when I

grab and try to move an image
try to delete and image or shape
try to create a shape
create a shadow
add a photo

literally, anything I try it gives me the error