New Member to the Xara support team

Hi all,

A new member has join our support team - Stephen who'll be helping us out on support and QA / testing based here in Xara HQ - Hemel. His TG name: stephenh

We wish you a warm welcome to Xara and TalkGraphics

Cheers,
Rob

Welcome aboard Stephen - Glad to have you here.

Nice gesture from you to introduce the new team member, it makes better the atmosphere even for us users.

Last year I had chance to visit Hemel Hempstead by a business trip and spent there a free afternoon, it is a nice city with a river in the middle. Unfortunately just later realized that the headquarter of my favourite program is there in the Gaddesden Place. Although being not sure whether tourists also can visit that :D, but at so least making a photo about it

There's not much to see in the offices lol but the grounds are nice :) I'm sure you get a photo and a coffee :)

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Originally Posted by Rob-Xar

I'm sure you get a photo and a coffee :)

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Yes you British people are very polite, had always very nice experience. Plus your English sounds the best :D

A big welcome Stephen.

welcome

you have a good name :)

Welcome Stephen, I once had to support 16,000 international users single-handedly for 9 months and I was able to deal with AUS and JPN users early morning and western seaboard US early evening. Perhaps Xara can stretch their support hours to cover non-UK users?


Acorn

Quote:

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Originally Posted by Acorn

Perhaps Xara can stretch their support hours to cover non-UK users?

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Well not wishing that for Stephen :D

It is a cruel job a little bit troubleshooting cases at late evening or early morning in Europe, because the issue came from the other side of the globe. People have families who wait the worker at home :) Admitting that the globalization brought the need for such support, once had to work even at Christmas, but no thanks if possible. No money can equalize that

Quote:

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Originally Posted by csehz

Well not wishing that for Stephen :D

It is a cruel job a little bit troubleshooting cases at late evening or early morning in Europe, because the issue came from the other side of the globe. People have families who wait the worker at home :) Admitting that the globalization brought the need for such support, once had to work even at Christmas, but no thanks if possible. No money can equalize that

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No indeed, I was implicitly suggesting staggered office hours.

Acorn

Welcome, Stephen.

Welcome Stephen, from me too.