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Problem with the Xara Pro+ built in uploader
Again I'm having trouble with the Xara uploader on Pro+ - I really like it, and I don't like filezilla - partly because I have trouble using it. Here is a note I got from my SP regarding uploading.
Quote ....
The Xara uploader may not work on our newer servers.
Do you know if TLS 1.2 or TLS 1.3 is enabled for Xara?
Anything less will not work with our server. You may need to reach out to their support for further information.
Or you may need to switch to a different FTP client, like Filezilla." end wquote
I have no idea what tls is, or if Xara is able to use it. I'm getting a partial upload using the settings included, but nothing with stand ftp
Many thanks if you can illuminate on the problem.
-Bill
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Re: Problem with the Xara Pro+ built in uploader
Bill, can you use SFTP Port 22 instead?
SFTP doesn't use TLS.
Acorn
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Re: Problem with the Xara Pro+ built in uploader
Quote:
Originally Posted by
Acorn
Bill, can you use SFTP Port 22 instead?
SFTP doesn't use TLS.
Acorn
Thanks Acorn, but that's not going to work either. I wrote a message to Matt - I just don't understand what the SP has done, or what Xara is not doing. I hate like "H" to have to export > open FZ > copy all the files > and move to public_html. What a royal pain !
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Re: Problem with the Xara Pro+ built in uploader
Bill, rather than using Filezilla, you could use WinSCP. It's free.
It can be used for transferring files like Filezilla, but can also be used from the command line. In the past I've used the command line to automate transfers (so that they run at set times each day, to download or upload files) - but you could have a script that you just double-click on demand. If you exported your website files from Xara Designer to the same folder on your computer each time, you'd be able to double-click on a .bat script on your PC and it'd use WinSCP to upload all of those new files to your hosting account automatically.
You could even assign a Windows shortcut key to run the .bat script so that you don't even need to double-click anything.
If you contact me privately I'll give you a hand with getting it going, and once you've seen it working, you could report back here for future users who find your messages and have the same kind of problem.
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Re: Problem with the Xara Pro+ built in uploader
Quote:
Originally Posted by
bwood
I hate like "H" to have to export > open FZ > copy all the files > and move to public_html. What a royal pain !
Set it up once, good to go forever after:
Set FZ to open in the correct window (pic 1)
Dump your stuff (pic 2)
Attachment 134744 Attachment 134745
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Re: Problem with the Xara Pro+ built in uploader
call me old fashioned [because I am] but I have spent a lot of time in the past uploading stuff [but not websites] to servers, and I like FTP because you can [if you wish] watch what it is doing whilst it is doing it and hopefully see where it went wrong
pressing a button and expecting it to work 'just like that' still seems to me like a leap of faith.. but things are more robust now than back in the day, or at least should be
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Re: Problem with the Xara Pro+ built in uploader
@Bill - I'm on @CHris M & @handrawn's view on this.
FileZilla offers so much more over Xara's in-built approach, e.g., Overwrite if newer matches Xara's Fast Publish.
Key for me is the ability to examine the Web Export files locally as well as being able to park a website into a sub-folder or run versions and link into other uploaded web resource folders.
Can't easily be done in the XDA and definitely not in Xara Cloud.
I export into a folder where I point Fenix: Fenix 2.0.0, Author: Corey Butler, Fenixwebserver.com so I can run multiple site at any time on my local machine without Xara getting in the way.
Acorn
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Re: Problem with the Xara Pro+ built in uploader
I’ll get the hang of it.
I think it’s finding the right files to upload. Once I export the website it will overwrite the files in that folder. Then I upload all in that folder. Initially it did not work.
Then the SP did this. Quote “ I have moved the /index_html_files/ folder to the public_html folder and the site seems to be loading now”
Question .., do I have to upload the /index_html_files/ folder to the public_html folder each time ?
It’s not FZ per say. If you understand my problem it’s choosing the right files to upload.
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Re: Problem with the Xara Pro+ built in uploader
Bill, if "the public_html folder" is where it works then yes.
If you are given FTP credentials to get to the server for your site and you need to load into "the public_html folder" then you type in public_html into the Sub-folder box:
Attachment 134747
FileZilla does the exact same job.
Your HTML files will be immediately under your public_html folder and index_html_files folder will be there too.
Acorn
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Re: Problem with the Xara Pro+ built in uploader
Thanks Acorn - Chris M, and Handrawn. I've got the hang of filezilla. In the future Xara are working on the uploader to see what gives. FZ is working well for me. Once the index_html_files were moved everything's fine.
I'm still reading any info on FZ.
Thanks again,
Bill
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Re: Problem with the Xara Pro+ built in uploader
Just an update. Xara continue to solve the problem of the uploader. The fuzzy fact remains that 7 of 10 sites load well with the uploader. 3 sites have to be uploaded with an external program (FileZilla). Half of those sites were made with a previous update of Pro+. Half use the new upload dialogue. I don’t believe that is the problem.
Xara techs almost have it. Using FTPS I can see "explore web space" -- the site uploads and stalls out at about 3%. Then quits.
Just an update as techs are aware.
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Re: Problem with the Xara Pro+ built in uploader
Quote:
Originally Posted by
bwood
Just an update. Xara continue to solve the problem of the uploader. The fuzzy fact remains that 7 of 10 sites load well with the uploader. 3 sites have to be uploaded with an external program (FileZilla). Half of those sites were made with a previous update of Pro+. Half use the new upload dialogue. I don’t believe that is the problem.
Xara techs almost have it. Using FTPS I can see "explore web space" -- the site uploads and stalls out at about 3%. Then quits.
Just an update as techs are aware.
Thanks Bill. I assume their Easter Eggs remain locked away until all fixed.
Acorn
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Re: Problem with the Xara Pro+ built in uploader
UPDATE
With the most recent Pro+ update, I can confirm that the internal uploader is working very, very well.
Many thanks to Matt for this most recent update.
They communicated with me via email throughout the work on the problem.
-Bill
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Re: Problem with the Xara Pro+ built in uploader
@Bill, glad you're sorted.
5 months is a long time for a fix.
I wonder how man Xara customers were impacted and just gave up or wasted time separately tracking down a fault.
Perhaps Xara should have a What we just Broke page here?
Acorn
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Re: Problem with the Xara Pro+ built in uploader
Quote:
Originally Posted by
Acorn
Perhaps Xara should have a What we just Broke page here?
rotflmao
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Re: Problem with the Xara Pro+ built in uploader
Ah ha, that's why my site wouldn't upload to my new webhost. :'(
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Re: Problem with the Xara Pro+ built in uploader
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Originally Posted by
Vortilon
Ah ha, that's why my site wouldn't upload to my new webhost. :'(
But none of these Xara changes can possibly affect your v18 software, unless you are now using a Plus product?
Acorn
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Re: Problem with the Xara Pro+ built in uploader
Acorn, I understand that the fix to the uploader won't apply to me. I was just commenting that when I changed hoster (earlier this year), suddenly the Xara uploader failed (IIRC, similar to BWood's in the initial posts). It still works OK on another site with another hoster. The (an) uploader "bug" has existed from my version. Nothing I can do about it, of course, and I am using WinSCP until I decide to upgrade.
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Re: Problem with the Xara Pro+ built in uploader
Quote:
Originally Posted by
Vortilon
Acorn, I understand that the fix to the uploader won't apply to me. I was just commenting that when I changed hoster (earlier this year), suddenly the Xara uploader failed (IIRC, similar to BWood's in the initial posts). It still works OK on another site with another hoster. The (an) uploader "bug" has existed from my version. Nothing I can do about it, of course, and I am using WinSCP until I decide to upgrade.
Appreciate the clarification.
Acorn
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Re: Problem with the Xara Pro+ built in uploader
Quote:
Originally Posted by
Vortilon
Acorn, I understand that the fix to the uploader won't apply to me. I was just commenting that when I changed hoster (earlier this year), suddenly the Xara uploader failed (IIRC, similar to BWood's in the initial posts). It still works OK on another site with another hoster. The (an) uploader "bug" has existed from my version. Nothing I can do about it, of course, and I am using WinSCP until I decide to upgrade.
Clarification: It is not a bug with the Xara software. Over the last few months, providers have been updating TLS libraries and deprecating outdated ones. Some providers provide grace periods, others just flip a switch and tomorrow doesn't support them. With the last Xara Plus release, we updated our TLS libraries. We've been testing through with multiple providers to ensure all worked well. Everyone is moving at different speeds, exactly why site upload might work with one provider and not another. But many in the market are still testing and you will see this change throughout the rest of the year. And any of you using a lot of software apps, I'm sure have been getting many TLS announcement emails. For example, Atlassian (Jira) just started their updates this week.
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Re: Problem with the Xara Pro+ built in uploader
@MB365, I can connect OK (I can peruse the site files with "Explore web space") and the upload starts; 0.gif and 1002.jpg made it to the host, and then this error message is presented:
Attachment 135192
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Re: Problem with the Xara Pro+ built in uploader
Quote:
Originally Posted by
MB365
Clarification: It is not a bug with the Xara software. Over the last few months, providers have been updating TLS libraries and deprecating outdated ones. Some providers provide grace periods, others just flip a switch and tomorrow doesn't support them. With the last Xara Plus release, we updated our TLS libraries. We've been testing through with multiple providers to ensure all worked well. Everyone is moving at different speeds, exactly why site upload might work with one provider and not another. But many in the market are still testing and you will see this change throughout the rest of the year. And any of you using a lot of software apps, I'm sure have been getting many TLS announcement emails. For example, Atlassian (Jira) just started their updates this week.
Matt, perhaps you can amplify your clarification for those not using the Plus products?
TLS 1.3 was defined in RFC 8446 in August 2018 so it cannot have come as a surprise.
Considering v18.0, it was out March 2021 was still using an IE internal instance; MS Edge Webview2 SDK appears in October 2020.
We got WebView2 Runtime in Plus v21.9, April 2022 to handle Previews and Third-party widgets that rejected IE.
Non-Plus version users have been losing out over these and the death of the Magix Update Service.
From my understanding, earlier versions, before Plus, may therefore fail the in-built uploads to some providers as Xara only handles TLS 1.2.
The mitigations might include:
- Bypass Xara Publish (upload) and uses Export Website then some external FTP client like FileZilla to handle the upload.
- Xara provides its own network proxy to negotiate TLS 1.3 handshaking.
Saying nothing is not an option.
TLS 1.3 is really vital for handling banking apps as it is more secure so it is what we need to be using everywhere.
Designers using Xara products should publish enabling https:// protocol, c.f., Xara is still using http://releasenotes.xara.hosting/...
Acorn
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Re: Problem with the Xara Pro+ built in uploader
I do understand that standards change and that we have to upgrade at some point. "and the death of the Magix Update Service." Yep! :o
Quote:
Bypass Xara Publish (upload) and uses Export Website then some external FTP client like FileZilla to handle the upload.
I am using WinSCP at the moment and apart from a learning climb at the start, it works reliably and (I think) allows me to host folders on my site outside the Xara folders, so all in all, it's not a bad option. Not, at this point, enough of an inconvenience to force an upgrade (cheapskate that I am :D).
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Re: Problem with the Xara Pro+ built in uploader
This is becoming annoying. I'm trialling the latest version of Designer Plus (24.2.1 69884) and the uploader still does not work. It gets about 25% of the way through and comes up with a "general error" message.
It's possibly an issue with the hoster, because WinSCP loses the connection every few minutes but automatically reconnects and continues. Perhaps that is what is halting Designer +; it does not attempt to reinstate the connection and continue the upload.
It is annoying because of the now-insane number of files in my website: it was ~400 with XWD 18, now it's 1500 (with virtually no change to the site itself; I've added a few bits and pieces). What used to take a few seconds to upload a change now takes minutes. I added 20 characters of text to one page and WinSCP replaced 400 files (set on modification time)! Whether Designer + would have replaced the 400 files, I don't know.
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Re: Problem with the Xara Pro+ built in uploader
Quote:
Originally Posted by
Vortilon
This is becoming annoying. I'm trialling the latest version of Designer Plus (24.2.1 69884) and the uploader still does not work. It gets about 25% of the way through and comes up with a "general error" message.
It's possibly an issue with the hoster, because WinSCP loses the connection every few minutes but automatically reconnects and continues. Perhaps that is what is halting Designer +; it does not attempt to reinstate the connection and continue the upload.
It is annoying because of the now-insane number of files in my website: it was ~400 with XWD 18, now it's 1500 (with virtually no change to the site itself; I've added a few bits and pieces). What used to take a few seconds to upload a change now takes minutes. I added 20 characters of text to one page and WinSCP replaced 400 files (set on modification time)! Whether Designer + would have replaced the 400 files, I don't know.
Please contact Xara support directly to review the publishing 'general error"
Through the chat at www.xara.com or through the email form at www.xara.com/contact-us
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Re: Problem with the Xara Pro+ built in uploader
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Re: Problem with the Xara Pro+ built in uploader
Quote:
Originally Posted by
Vortilon
Will do Mike.
His name is Matt.
Acorn
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Re: Problem with the Xara Pro+ built in uploader
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Re: Problem with the Xara Pro+ built in uploader
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Re: Problem with the Xara Pro+ built in uploader
Update, I liaised with Xara Support, my web hoster, tried a different internet connection, a different provider. All had hiccups when uploading with FileZilla but it reconnected automatically. Xara always stopped on one particular file.
Today (over 2 hours) I tried another Xara upload. It stopped again at the same file, which was an image I have on my site. So I thought I had nothing to lose, I simply delete it and se what happens. I tried another upload and it passed through the first stop point (14%) but stopped on another file at 16%. Deleted that one and started again, and it stopped at 58%! Deleted that one and it finally went all the way through.
Hopefully I've cleaned out all the buggy files but am still perplexed why Xara choked on those three files. It also goes so so incredibly slow. I think it took 20 minutes for the site, whereas FZ would take about 5. The other concern is that all the choking files were dated 8 August, which is about when I started trialling WD+. I have a hunch that earlier version files aren't entirely compatible.
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Re: Problem with the Xara Pro+ built in uploader
Perplexing. Thank you for the update.
Acorn
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Re: Problem with the Xara Pro+ built in uploader
The worst part was I had to sit here watching it to see what file it halted on. After 30 seconds of being halted, the error message popped up and the file upload display at top right disappeared. :'(
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Re: Problem with the Xara Pro+ built in uploader
Quote:
Originally Posted by
Vortilon
the error message popped up and the file upload display at top right disappeared. :'(
You can use the Windows "Snipping Tool" to take a partial screenshot - WIN+SHIFT+S opens it up and you can draw over the screen to choose which part to take a "snip" of.
For years after Xara Designer introduced its screenshot ability (CTRL+Q to take a screenshot of the current window, and it drops the captured image into the current Xara document, so long as Xara is open (and not necessarily the application with the focus)), I used that a lot... it is an easy way of taking multiple screenshots during a procedure - and then going back and annotating the images later, to produce documentation.
With Windows 11's Snipping Tool though, it's the same - but better - because Xara doesn't need to be open, you don't need to ask it to start taking the screenshots, you can capture just the part of the window that you want, and the captures are saved as .png files automatically.
For your example specifically: you can use Windows Snipping Tool to capture a video of a selected part of the screen too: so next time you want to see where the error is, and the display disappears, you could start the video capture going first, let the error happen, and watch the video - skipping past the bits before the error, and pausing only on the frames you need.
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Re: Problem with the Xara Pro+ built in uploader
Daniel, excellent, I didn't know about snipping video. I took shots with my phone so I didn't miss it!