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I have V18 but have never been able to download the online content catalog, as I have done in versions previous. Instead, I always get the message Attachment 132837Quote:
Originally Posted by Acorn
Looks to me that Xara are trying to force users onto their annual cloud based system. That is why I no longer use Adobe. Obviously this year I won't be updating!
Try attacking it from the Page & Layer Gallery on the right-hand side.
Pop out the Local Design Gallery, then right click each folder and choose Download All
Attachment 132838
Pjill, I have created a new Thread from your issue.Quote:
Originally Posted by Phill
The 504 is a gateway Timeout error such that the file jsonfolder.php is not accessible or it is taking too long for it to respond.
No sane company would attempt this on purpose.
I cannot see Xara force Magix to do this as Magix would lose its custom.
Also no one else seems to be experiencing this.
Have you tried to contact Magix (link in my signature)?
The OCC that you should be able to reach in your XDA is https://downloadsv18.xara.com/web/catalog/index.html.
It this presents then that fault is with your XDA.
I am confused also as if you are using v18, you have either not upgraded or have chosen not to use v19.
v18.0 was released on 29 March 2021 so the latest you could have bought v18 was March 2022 as v19.0 came out then.
What was your install date? [C:\Program Files\Xara\(Your Product)\18\install.cfg lists it]
If you are still in cover, download v19 and try again.
Regardless, I would always run any XDA update as Administrator after a cold boot.
Acorn
Hi Acorn,
The Timeout error still exists, even in v19. I just tried. This is still very annoying. The only way to get in is to keep trying. It took me 4 tries before getting in today.
John, sorry to hear. I only have up to v18 and all versions work as does XPro+v22.1.1. It must be depending on the routing to the Magix servers.Quote:
Originally Posted by browj2
Have you raised a Ticket?
Acorn
I already tried that several times with same result.Quote:
Originally Posted by Chris M
Was installed Aug 2021. The download link you gave does open but it shows everything as "Buy Now". I have had that before also. A few months ago I downloaded the OCC to my HD, but I now cannot access that.Quote:
Originally Posted by Acorn
Phill, thank you for the detail.Quote:
Originally Posted by Phill
The Link is external to the XDA so it wouldn't know you had a licence to use.
Xara seems to have magiced away the Download All option.
Acorn
Yes I understand that re the external link, but it did show the content catalog items, whereas accessing from within Xara just shows a blank page later followed by a 504 error message.Quote:
Originally Posted by Acorn
Issue has been resolved thanks to help from Magix. I finally found a working email address to Magix to which I re sent my returned email. They responded very promptly with a link allowing me to access the OCC. The first two times I tried it I got a 504 error, but it loaded on 3rd attempt, whereas before I had tried multiple times without success. Good to know that Magix resolved the issue quickly without a hassle.
Phill,
That means that the problem persists. It took me about a dozen tries on Thursday before I got in, 3 or 4 tries yesterday, and 6 unsuccessful tries just now.Quote:
The first two times I tried it I got a 504 error, but it loaded on 3rd attempt, whereas before I had tried multiple times without success.
Acorn
Yes, I raised a ticket quite a while back and had some back and forth with Magix. Unresolved.
I often get periods when the Online Content Catolgue just gives me a blank screen. I just need to shut downd the Xara application & reboot it to access the CC. A real PIA!