Xara Web Designer MX premium wont start in Windows 8

I upgrade to windows 8 over 3 months now and I use the Web Designer MX Premium daily

and this morning I got this message

"The Program could not be started. The installation folder may be damaged.
Re-installing the program could remedy the problem.
Please Contact Support if this error occurs again.

Error Code:-6

Support Center Reply to me the follow:

Hi,

First of all, please uninstall the program from the system again (using the appropriate Windows function).

Now, please manually delete the "installation.ini" file, which is a configuration file that was created during the first installation procedure. You can find this file in the following location on your hard drive:

* under Windows Vista and Windows 7:
C:\ProgramData\xara\[program name]\installation.ini

* under Windows XP:
C:\Documents and Settings\All Users\Application Data\xara\[program name]\installation.ini

Once you have located the "installation.ini" file, just delete it.

The location might differ depending on your choices during the installation process. E.g. the program might be on a different hard drive partition other than "C". In order to browse all of these system directories, you might also need to reconfigure your Windows Explorer to show invisible folders and files.

Once you're done with this procedure, please re-install and activate the program.

It did not work after done this and re-install another error code pops right after the installation is complete it shows this error:

"The Program could not be started. The installation folder may be damaged.
Re-installing the program could remedy the problem.
Please Contact Support if this error occurs again.

Error Code:-1

then when I close that dialog the installer says that the installation complete successfully but when i start the program we go back to the same error:

"The Program could not be started. The installation folder may be damaged.
Re-installing the program could remedy the problem.
Please Contact Support if this error occurs again.

Error Code:-6

So the question is: can some one help me with this please.

have you done any restore from images, or resized the system [or any] partition - both these have come up as possibly implicated

worth downloading a new copy of the program, its possible your copy is corrupted and if thats the case it might be worth doing a heath check on hard drives and RAM - this has been mentioned too

I actually had the same error message myself in 2011 and I sorted it by changing the program I used to make system images

I reckon that the magix tracking system that determines if your installation is legitimate is implicated somewhere - which is not to say yours isn't legitimate , it's just that some imaging can appear to change the disk partitioning and changing the disk partioning can confuse the some verification systems that check you have not changed computers [so I am told]..

Just got the same error, with Xara Xtreme Pro 5.1, after resizing the main partition.

Quote:

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Originally Posted by handrawn

it's just that some imaging can appear to change the disk partitioning and changing the disk partioning can confuse the some verification systems that check you have not changed computers [so I am told]..

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I hope that's the explanation. The alternative, that data got corrupted during resizing, is not a nice thought.

suggest you contact xara support and tell them you have resized the partition - resizing disk partitioning does currently require a reactivation it seems, and the number of times it can be done without contacting the company is limited ...