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Is anyone having the same problem as me? I installed the program and every time I try and view the site or save it I get unexpected error 0x80004005. I made a quick video to show what I mean. I have submitted a ticket to Xara, but have not replied to my last 3 emails. I have uninstalled the program and reinstalled but same error. If anyone can help I would really appreciate it.
John
http://XXX.randrindustry.com/web.des...x80004005.html
Replace the XXX please
Hi,
what OS do you use? Has your user account administrator privileges?
Hello Johnspor,
Welcome to Talkgraphics.
It appears the dll files required by Web Designer may not have registered correctly when you installed the program.
Please read and follow the steps in the Xara Support article
http://support.xara.com/index.php?_m...&nav=0,472,476
Thanks for the replies, I have XP sp3 and I am the admin. There are no other accounts except ASP.net limited account. I’ll post the log from the debug. The first is the run without test files the send is the test file exe. Hope this helps.
John
00000000 0.00000000 [6104] CmdLine:
00000001 0.62976128 [6104] Adding C:\Program Files\Xara\Xara Web Designer\Filters\TIFFImport.dll (2, 0, 0, 19) to list
00000002 0.71005523 [6104] Adding C:\Program Files\Xara\Xara Web Designer\Filters\RTFfilter.dll (2, 1, 0, 201) to list
00000003 0.86872941 [6104] Adding C:\Program Files\Xara\Xara Web Designer\Filters\HTMLfilter.dll (2, 1, 0, 665) to list
00000004 0.94749749 [6104] Adding C:\Program Files\Xara\Xara Web Designer\Filters\RAWImport\RAWImport.dll (2, 0, 0, 10) to list
00000005 1.03793919 [6104] Adding C:\Program Files\Xara\Xara Web Designer\Filters\PDFImport\PDFImport.dll (3, 0, 0, 16) to list
00000006 1.19057000 [6104] Adding C:\Program Files\Xara\Xara Web Designer\Filters\PSDWrite.dll (2, 0, 0, 28) to list
00000007 1.20349133 [6104] Adding C:\Program Files\Xara\Xara Web Designer\Filters\EMFFilter.dll (2, 0, 0, 21) to list
00000008 1.22913933 [6104] Testing EMFFilter.dll
00000009 1.22918379 [6104] FullPath C:\Program Files\Xara\Xara Web Designer\Filters\EMFFilter.dll
00000010 1.22920978 [6104] Leaf name is in list
00000011 1.22966695 [6104] This version is 2, 0, 0, 21
00000012 1.22968841 [6104] Installed version is 2, 0, 0, 21
00000013 1.22971511 [6104] Current is new enough
00000014 1.22973692 [6104] Testing HTMLfilter.dll
00000015 1.22978020 [6104] FullPath C:\Program Files\Xara\Xara Web Designer\Filters\HTMLfilter.dll
00000016 1.22980297 [6104] Leaf name is in list
00000017 1.23020875 [6104] This version is 2, 1, 0, 665
00000018 1.23023009 [6104] Installed version is 2, 1, 0, 665
00000019 1.23025250 [6104] Current is new enough
00000020 1.23027420 [6104] Testing PDFImport
00000021 1.23031843 [6104] FullPath C:\Program Files\Xara\Xara Web Designer\Filters\PDFImport\PDFImport.dll
00000022 1.23034203 [6104] Leaf name is in list
00000023 1.23076320 [6104] This version is 3, 0, 0, 16
00000024 1.23078406 [6104] Installed version is 3, 0, 0, 16
00000025 1.23080671 [6104] Current is new enough
00000026 1.23082829 [6104] Testing PSDWrite.dll
00000027 1.23087132 [6104] FullPath C:\Program Files\Xara\Xara Web Designer\Filters\PSDWrite.dll
00000028 1.23089528 [6104] Leaf name is in list
00000029 1.28871310 [6104] This version is 2, 0, 0, 28
00000030 1.28872967 [6104] Installed version is 2, 0, 0, 28
00000031 1.28875375 [6104] Current is new enough
00000032 1.28877735 [6104] Testing RAWImport
00000033 1.28882813 [6104] FullPath C:\Program Files\Xara\Xara Web Designer\Filters\RAWImport\RAWImport.dll
00000034 1.28885293 [6104] Leaf name is in list
00000035 1.28927422 [6104] This version is 2, 0, 0, 10
00000036 1.28929532 [6104] Installed version is 2, 0, 0, 10
00000037 1.28931797 [6104] Current is new enough
00000038 1.28933966 [6104] Testing RTFfilter.dll
00000039 1.28938234 [6104] FullPath C:\Program Files\Xara\Xara Web Designer\Filters\RTFfilter.dll
00000040 1.28940463 [6104] Leaf name is in list
00000041 1.30257952 [6104] This version is 2, 1, 0, 201
00000042 1.30259681 [6104] Installed version is 2, 1, 0, 201
00000043 1.30262089 [6104] Current is new enough
00000044 1.30264401 [6104] Testing TIFFImport.dll
00000045 1.30269194 [6104] FullPath C:\Program Files\Xara\Xara Web Designer\Filters\TIFFImport.dll
00000046 1.30271459 [6104] Leaf name is in list
00000047 1.35086584 [6104] This version is 2, 0, 0, 19
00000048 1.35088229 [6104] Installed version is 2, 0, 0, 19
00000049 1.35090673 [6104] Current is new enough
Sorry the other is to long, so have a link to the log files.
http://www.randrindustry.com/web.designer/debug.rar
Thanks again
John
John I think you should open a support ticket with Xara Support.
From what I can tell reading the two files everything seems to be working as it should. But, I'm not a Xara employee and may be missreading the information.
Thanks and I did open a ticket on 6/8/09. That’s why I was hoping someone here would help. I had one email on the 8th wanting to know more about the problem and then nothing..I keep sending emails, but no reply. I can’t even get a reply that say's were looking into it. Thanks for the looking at the files. I appreciate you taking the time.
John
Hey everyone I'm new here,Quote:
Originally Posted by johnspor
I'm getting the same error code did you ever get a resolution,
I'm almost positive i have the same problem as you..
Thanks,
Ron
Quote:
Originally Posted by johnspor
What is the normal ticket response time?
Thanks,
Ron